SQL Server Database Administrator

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.

About the role

TELUS Health Retirement and Benefits Solutions powers the pension and benefits plans for nearly 9 million members across Canada and the United States. We've been doing this for almost 30 years—since our Ariel administration platform revolutionized the industry—and today, we continue to lead through innovation and unwavering commitment to our clients.

Responsibilities

• Install, configure, maintain, and secure SQL Server databases that support mission-critical client operations
• Proactively monitor database infrastructure, respond to alerts, and resolve issues before they impact our clients
• Execute database backups, configure backup policies, and lead disaster recovery activities to ensure business continuity
• Perform routine database maintenance, including performance tuning, patching, and resiliency optimization
• Work closely with our client services and administration teams to understand their needs and resolve database-related requests quickly
• Manage ticket queues with a focus on meeting incident and SLA deadlines—your responsiveness directly impacts client satisfaction
• Partner with deployment teams on software releases and infrastructure upgrades
• Respond to both internal stakeholders and external clients with professionalism and clarity
• Create and maintain technical documentation that helps the team operate efficiently and reduces dependency on any single person
• Keep our configuration management database (CMDB) current and reliable as a source of truth for system infrastructure

Requirements

• Essential: 5–7 years of hands-on SQL Server database administration experience
• Strong proficiency with Microsoft SQL Server 2016 and later versions
• Solid SQL and PL/SQL skills; familiarity with MySQL is a plus
• Comfort working in Windows O/S environments and Microsoft Office tools
• Excellent written and verbal communication skills—you can explain technical concepts clearly to both technical and non-technical audiences
• A customer service mindset; you understand that our clients' success is our success
• Strong analytical and problem-solving skills; you can troubleshoot issues systematically and implement lasting solutions
• Able to manage multiple priorities and work both independently and collaboratively
• An attention to detail and a commitment to quality in everything you deliver

Qualifications

• Nice to have: Experience with cloud-based backup and recovery solutions (Rubrik, eVault, or similar)
• Familiarity with Google Cloud Platform or Microsoft Azure
• Hands-on experience with ServiceNow ticketing systems

Skills

• SQL Server Database Administration

Benefits

• Equal Opportunity Employer

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position.