Sprinkler Service Technician

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, seeks a skilled individual to join its team. The company helps customers use energy more efficiently, reduce carbon emissions, and operate with the precision and resilience needed in various industries.

Responsibilities

• Receive service calls from the Service Resource Center, including descriptions of equipment/system malfunctions.
• Contact customer representatives to determine equipment/system issues.
• Perform service and repairs on sprinkler systems for commercial, industrial applications, including wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pump systems.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins, modification notices, etc., to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Demonstrate a high level of customer service, with strong organizational skills, positive attitude, and the ability to learn quickly.
• Work independently.

Required

• 3+ years of documented experience in the Fire Sprinkler industry performing service and repair to Sprinkler and Suppression systems.
• Retain any licenses required by National, State, and Local codes.
• Maintain truck inventory to ensure timely responses to customer needs.
• Adhere to, implement, and follow safety guidelines and procedures at all times.
• Possess a valid driver’s license and a driving record meeting company requirements.
• Follow verbal and written instructions.
• Capable of performing physical labor, including carrying and moving equipment and tools weighing up to 70 lbs.
• Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 60 feet, working within ducts, crawl spaces, above ceilings, etc.
• Able to follow, read, and understand all safety requirements of the company and the customer.

Preferred

• NICET Level II certification is a plus.

Benefits

This position includes a competitive benefits package, which may include a hiring hourly range of $28-38 (hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data).