Sprinkler Sales Executive

About the role

When a customer receives an inspection report with deficiencies, they may not fully understand the implications. This is where you step in as a Service Sales Specialist at Encore Fire Protection. Your role is to review these reports, generate accurate quotes, and guide customers through the process.

Responsibilities

• Quote Deficiency Work
• Review completed inspection reports and identify all deficiencies
• Generate accurate quotes for repairs, replacements, adds, moves, and changes (MA C) across fire alarm, sprinkler, and suppression systems
• Prioritize and clearly communicate deficiency urgency levels from AHJ-required immediate corrective action to preventive or code-advisory items
• Work within established pricing tools, templates, and approval thresholds to turn quotes around quickly using our Service Delivery Platform, Service Trade
• Customer Communication
• Contact customers promptly after inspections to walk them through findings and recommendations
• Translate technical deficiency language into plain terms customers can understand and act on
• Field questions about compliance timelines, system consequences, and repair options without creating unnecessary alarm or unnecessary delay
• Maintain a professional, consultative tone across all customer interactions
• Pipeline & Process Management
• Manage an active pipeline of open deficiency quotes at various stages of follow-up
• Track all activity in the CRM/quoting system and keep records current at all times
• Meet or exceed activity and conversion targets for quote volume, response time, and close rate
• Escalate high-priority or time-sensitive compliance situations appropriately and quickly

Requirements

• 2+ years in inside sales, estimating, or customer service - ideally in a trade, service, or technical environment
• Comfort reading inspection reports, service documents, or technical work orders and knowing what questions to ask
• Strong verbal communication skills - you can explain a complicated problem clearly and confidently to someone with no technical background
• Highly organized with the ability to juggle a high volume of open quotes, follow-ups, and deadlines without things slipping
• Persistence, resilience, and a genuine ease with direct, honest conversations - especially when a customer needs to make a decision
• Proficiency with Microsoft Outlook, Word, and Excel, with the mindset to learn new tools quickly
• Willingness to self-teach platforms like HubSpot and ServiceTrade as needed
• A people-first approach — you build trust with customers and internal teams by being prepared, reliable, and easy to work with

Qualifications

• You have experience in life safety, fire protection, or another building services or route-based service business
• You have prior experience using HubSpot, ServiceTrade, or similar CRM and service management tools
• You have experience partnering directly with outside sales, operations, and service teams to support shared revenue goals
• You have familiarity with NFPA codes or AHJ compliance requirements
• You can demonstrate an ability to get in front of customers, build rapport quickly, and stay top of mind without being pushy

Skills

• Technical proficiency in fire protection and related fields
• Excellent communication and interpersonal skills
• Ability to prioritize tasks and manage multiple projects simultaneously
• Strong organizational and analytical skills
• Knowledge of relevant industry standards and regulations

Benefits

Encore Fire Protection offers competitive compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team. Other benefits include:

• Health and wellness programs
• Retailer 401(k) plan with a company match
• Life insurance policy of $50,000

Pay

Expected salary ranges between $70,000 - $90,000 per year.

Schedule

Flexible work schedule to accommodate your needs.