Sportsbook Ticket Writer - Full Time (Boomtown)

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and escalate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards

Qualifications

• Must have flexible availability
• Must have basic computer knowledge (Email, MS Excel, internet, etc.)
• Show me the money! Must have a minimum of 1 years of cash handling experience in a work setting
• H.S. Diploma, GED, or equivalent preferred
• Must be 21+ years of age or older
• Able to pass a background check
• Able to obtain a gaming license from the Gaming Control Board and other jurisdictions if deemed necessary
• High level of customer service
• Able to work a flexible schedule: nights, weekends, and some holidays is preferred
• Present yourself in a professional manner
• Strong communication skills, both written and verbal
• Able to do simple math
• Understanding and a responsibility to adhere to all compliance requirements set for by the company and Gaming Control Board

About the Role

Reporting to the Sportsbook Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s).

Benefits

Full-time employees eligible for benefits after waiting period (medical, dental, vision, etc.)

Schedule

Flexible scheduling (nights, weekends, mornings, holidays, etc.)

Pay

Not specified