Sportsbook Supervisor

About the role

Oversee the day-to-day activities of the sportsbook, ensuring efficient operations and a high level of guest service. Supervise, train, and mentor sportsbook ticket writers, ensuring they adhere to policies and provide excellent customer service. Address and resolve any guest issues or disputes promptly and professionally, maintaining a positive guest experience.

Ensure that sportsbook operations comply with all regulatory and company policies, including gaming laws and anti-money laundering protocols. Monitor the ticket-writing process to ensure accuracy in bets, payouts, and record-keeping. Assist with daily reporting, handle financial transactions, and maintain accurate records of bets placed and payouts made.

Assist in creating and managing team schedules to ensure adequate coverage during peak and off-peak hours. Support sportsbook promotional activities, special events, and marketing initiatives to drive business growth. Provide feedback to management on operational improvements and contribute ideas to enhance the guest experience.

Responsibilities

• Oversee day-to-day sportsbook activities
• Supervise, train, and mentor sportsbook ticket writers
• Address and resolve guest issues or disputes
• Ensure compliance with regulatory and company policies
• Monitor ticket-writing process for accuracy
• Assist with daily reporting and financial transactions
• Assist with team scheduling and promotional activities

Requirements

• 2+ years of experience in sportsbook operations or a similar role within the gaming industry
• Ability to use a computer and relevant software for job-related tasks
• Proven ability to lead, train, and motivate a team in a fast-paced environment
• Strong communication and problem-solving skills, with a focus on delivering exceptional guest service
• Ability to handle transactions and record-keeping with high accuracy
• Solid understanding of sports betting types, odds, and sportsbook technology
• Familiarity with gaming regulations and compliance requirements
• Willingness to work a flexible schedule, including nights, weekends, and holidays

Qualifications

• Ability to stand for extended periods
• Ability to lift, pull, or push up to 25 lbs
• Ability to write for long periods
• Ability to twist, bend, and reach without significant restrictions
• Willingness to work in an environment that may be exposed to smoke
• Ability to tolerate exposure to bright lights and flashing lights for extended periods of time

Pay

$22.00 an hour