Sportsbook Assistant Shift Manager (Pending Regulatory Approval)

We need to output HTML fragment with sections: Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes: Intro paragraph about company, then "Essential Duties And Responsibilities" (list). Then "BRING US YOUR BEST." then "Qualification Requirements". Then "Supervisory Responsibilities". Then "STAY IN THE GAME." then "Equal Opportunity Employer" (boilerplate). Then "STARTING SALARY Starting at $50,000 annually, based on experience." We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. So remove "Equal Opportunity Employer". Also remove "WE’RE CHANGING ENTERTAINMENT..." intro? That's about the role? Could be "About the role". The intro paragraph: "WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK." We need to extract substantive info: description of company, benefits (day-one medical coverage, 401(k) matching, annual performance bonus), PTO, wellness programs. Also salary range: Starting at $50,000 annually, based on experience. We need sections: About the role (intro), Responsibilities (list), Requirements (maybe qualifications), Skills (maybe list of skills), Benefits (list), Pay (starting salary), Schedule (maybe flexible shifts). The posting mentions "Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate." That's schedule info. We must not create sections with filler like "commensurate with experience". But we have actual content. We need to use

for each section heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must not repeat job title as heading (not given). Do not put Job ID/requisition numbers as headings. We must preserve ALL substantive information; do not invent or summarize away detail. We need to decide which sections to include. Let's parse content: About the role: The intro paragraph describing company, culture, career growth, total rewards, benefits, PTO, etc. Could be "About the role". Could also include benefits there but we might separate Benefits section. Responsibilities: The list under "Essential Duties And Responsibilities". Many bullet-like sentences. We'll convert to

  • . Requirements: The "Qualification Requirements" section includes bullet points: Must be at least 21 years of age. Bachelor’s Degree (B.A/B.S.); or four to eight years customer service-related experience and/or training; or equivalent combination of education and experience. Prior work experience in a sportsbook preferred. Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software. Must have excellent verbal and written communication skills. Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Knowledge of all office machines and tools. Also "Supervisory Responsibilities" could be part of Responsibilities or separate? It's under "Supervisory Responsibilities" heading after Qualification Requirements. It lists supervisory duties. Could be part of Responsibilities (since they are duties). But we already have Responsibilities section; we could include supervisory responsibilities there as additional items. However the instruction: Use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). They gave examples but we can choose which to include. They said "Prefer a few substantive sections over many thin ones." So maybe combine Responsibilities and Supervisory Responsibilities into one Responsibilities section. Qualifications: Could be same as Requirements? They listed both Requirements and Qualifications as possible headings. The posting has "Qualification Requirements". Could map to "Requirements" or "Qualifications". We'll choose "Requirements" for the bullet list of qualifications. Skills: Could be extracted from the qualification list: computer proficiency, communication, math, etc. But we might not need separate Skills if we already have Requirements covering skills. However they said "Prefer a few substantive sections over many thin ones." So maybe we combine Requirements and Skills into one section called "Requirements". But they gave separate examples; we can decide to include Skills if there is distinct content. The posting includes many skill-like items: computer knowledge, communication, math, etc. Could be considered Skills. But we also have education/experience requirements. Might be better to split: Requirements (education/experience) and Skills (abilities). However the instruction: "Use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can use any of those. We need to include sections only when posting has real, specific content for it. So we need to decide which headings have content. Let's map: - About the role: intro paragraph (company description, culture, total rewards, PTO, etc.) -> yes. - Responsibilities: list of duties (Essential Duties And Responsibilities + Supervisory Responsibilities) -> yes. - Requirements: education/experience, age, etc. -> yes. - Qualifications: maybe same as Requirements; but we could skip if we already have Requirements. However the posting uses "Qualification Requirements". Could treat as "Qualifications". But we need to avoid duplication. Since we have both education/experience and abilities, we could put education/experience under "Requirements" and abilities under "Skills". Or we could put all under "Requirements". The instruction says prefer few substantive sections over many thin ones. So maybe combine into one "Requirements" section that includes education, experience, skills, abilities. That would be substantive. - Benefits: day-one medical coverage, 401(k) matching, annual performance bonus, wellness programs, PTO. -> yes. - Pay: Starting at $50,000 annually, based on experience. -> yes. - Schedule: Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. -> yes. Thus we can have sections: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. We should not include Qualifications or Skills separately. Now we need to format. About the role: Use

    for prose. The intro paragraph is multiple sentences; we can keep as one

    or split? Probably one

    is fine. Responsibilities: Use

    • for each duty. Need to extract each duty sentence from the "Essential Duties And Responsibilities" and "Supervisory Responsibilities". Let's list them. Essential Duties And Responsibilities sentences (each starts with a verb): - Responsible for supervising and managing team members in the Sportsbook. - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for the overall achievement of department customer service goals. - Responds to guest inquiries while monitoring and applying service recovery within authorized levels. - Effectively respond to a supervisor’s requests in all areas of guest interaction and guest concerns. - Promote a positive environment for all guests and team members to promote the return visit of guests and achieve job satisfaction for all team members. - Responsible for all operation supply inventory. - Ensures team members have the tools needed to do their jobs to maximize efficiently. - Attend and schedule meetings to address Marketing issues. - Work with other departments to update guest information in the player tracking system including but not limited to Voluntary Excluded Persons information, banned guest information, addresses, email address, telephone numbers and personal preferences. - Create, develop and execute casino promotions and special events by working with the Casino Marketing Department. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Ensures all staff are trained and follow CTR and SAR procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures. - Maintains strict confidentiality in all departmental and company matters. Supervisory Responsibilities sentences: - Responsible for team development and training programs. - Responsible for rewards and recognition program to maximize employee engagement. - Evaluates team members within department and delivers constructive feedback to employees in regards to performance. - Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Manages work procedures and expedites workflow. - Provides recommendation for employee performance (disciplining, coaching, and counseling). We should combine all into one list. Now Requirements: Need to capture education/experience, age, etc. Let's list: - Must be at least 21 years of age. - Bachelor’s Degree (B.A/B.S.); or four to eight years customer service-related experience and/or training; or equivalent combination of education and experience. - Prior work experience in a sportsbook preferred. - Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software. - Must have excellent verbal and written communication skills. - Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. (This could also go to Schedule but we already have schedule separate; but it's also a requirement. We'll keep it in Requirements maybe, but we also have Schedule section. Might duplicate. Better to keep schedule separate and not duplicate. However the requirement includes flexible to work all shifts; that's schedule requirement. We could keep it in Schedule section only. But the instruction: we must preserve ALL substantive information; not invent or summarize away detail. If we put it only in Schedule, we still preserve it. So we can omit from Requirements. However the requirement list also includes ability to write reports, etc. We'll keep those. - Ability to write reports, business correspondence, and procedure manuals. - Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. - Ability to add, subtract, multiply, and divide in all units of