Sportsbook Agent - Sportsbook

Key Responsibilities & Accountabilities

• Professionally engage patrons to effectively resolve disputes and answer questions while enhancing the guest’s experience
• Maintains and balances a till for use in issuing and redeeming tickets and vouchers including following void procedures and cash handling procedures
• Communicate and promote our menu of wagering options and promotions to patrons
• Show strong knowledge of when and where to escalate potential complaints, business risks, and potential VIP customers
• Maintains a neat and well-stocked window for the next shift
• Knows and abides by Ohio CCC regulations, internal controls and company policies and procedures

Measures Of Performance

• Proper execution of cash handling polices
• Timeliness of identification/ appropriate escalation of issues for resolution
• Demonstration of values and behavior consistent with Hard Rock values & Mottos
• Compliance with regulatory and legal requirements

Qualifications & Experience

• 1+ years’ experience in Gaming and or Sportsbook related roles preferred
• Strong background and in-depth knowledge of the gaming industry and betting process preferred
• Customer Service experience required
• Prior cash handling experience required
• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations
• Must successfully pass background check
• Must successfully pass drug screening
• Must be at least twenty-one (21) years of age
• Currently located in or willing to relocate to Cincinnati, Ohio area