Sports Fanatic Customer Service Representative supporting ESPN

About the role

TTEC is a global consulting, technology, and managed services company dedicated to helping brands deliver smarter, more human customer experiences. This role supports ESPN, a leading global sports network.

Responsibilities

• Resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms.
• Support customers from a vibrant fantasy sports community.
• Engage professionally and effectively with the fantasy sports community, teammates, and leaders.

Requirements

• 1 year or more of related customer service experience in retail, banking, contact center, customer electronics, sports or recreational activities or similar fields.
• Strong interpersonal skills developed through service industry experience.
• Great written communication skills including grammar and spelling.
• An unwavering love for sports – whether it's playing, watching, or coaching, you know every match, play, and highlight.
• Tech-savvy with a flair for fantasy sports – you can navigate the online world with ease, making you the perfect fit to support our vibrant fantasy sports community.

Qualifications

• Base wage starting at $21 per hour plus performance bonus opportunities.
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

Skills

• Customer service experience.
• Interpersonal skills.
• Written communication skills.
• Love for sports.
• Technical proficiency with fantasy sports.

Benefits

• Paid time off.
• Tuition reimbursement.
• Health and wellness incentives.

Pay

• Base wage starting at $21 per hour plus performance bonus opportunities.

Schedule

• Full-time schedule.