Sports Bar Server (PT)

Responsibilities

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Greets and welcomes each guest seated in assigned station.
• Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.
• Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation).
• Suggests items to guests based on expressed guest preferences.
• Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.
• Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.
• Resolves service issues according to established guidelines.
• Itemizes, totals, and presents check for payment to correct customers.
• Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.
• Completes assigned side work as directed.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.
• Maintains strict confidentiality in all company matters.

Qualifications

• Must be at least 21 years of age.
• High School Diploma or equivalent; minimum one year of experience as a restaurant server.
• Extensive beer knowledge preferable.
• Must have excellent customer service and interpersonal skills.
• Must be able to read, write legibly, understand, and speak English.
• Ability to tolerate second-hand smoke, noise, and bright lights.
• Ability to work at a fast pace in often crowded/noisy environment.
• Must meet professional appearance standards as prescribed by company policy.
• Able to work required schedule which may include nights, weekends, holidays, and overtime as needed.
• Employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
• Employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• Employee must be able to lift and/or move up to 50 lbs.