SPOK System Engineer

About the role

Empower critical clinical communications. Join GDIT and support the mission. As a SPOK System Engineer supporting the National Institutes of Health (NIH), you’ll ensure high-availability operation of the communication and paging systems clinicians depend on every day.

Responsibilities

• Administer and support Windows Server, IIS, and SQL Server environments in a 24x7 production setting with rotating on-call duties.
• Install, configure, maintain, and troubleshoot Spok systems and related communication platforms.
• Manage database configurations, stored procedures, server integrations, and API-based application connections.
• Diagnose complex issues across servers, applications, databases, networking, and paging hardware (pagers, mobile devices, PBX systems).
• Build, test, and deploy server builds, application updates, and patches across virtual and physical environments.
• Perform daily system monitoring, log review, performance checks, and verification of scheduled jobs (backups, scripts, batch processes).
• Support call center communication systems and ensure operational continuity of clinician on-call schedules.
• Maintain detailed documentation including runbooks, integration guides, operational workflows, and troubleshooting playbooks.
• Collaborate with cross-functional IT teams for upgrades, enhancements, disaster recovery planning, and system integrations.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field OR seven years of relevant experience.
• Minimum 3 years of system engineering or system administration experience.
• Hands-on experience with Spok or similar communication/paging systems.
• Strong troubleshooting across: Windows Server / IIS, SQL databases, application stacks and API integrations, networking, firewalls, load balancers, PBX and telephony components.
• Ability to work both independently and collaboratively in a high-impact environment.
• Excellent communication and customer-support skills.
• Ability to obtain and maintain an NIH Public Trust clearance.

Qualifications

• Disaster Recovery (DR), System Administration, Systems Design.

Skills

• Disaster Recovery (DR)
• System Administration
• Systems Design

Benefits

GDIT offers comprehensive benefits and wellness packages, including a 401(k) plan with company match, competitive pay and paid time off, and a variety of short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance. We also offer full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.

Pay

The likely salary range for this position is $83,927 - $113,549. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Schedule

Scheduled Weekly Hours: 40

Location

Onsite (hybrid potential, not remote)

MD Bethesda