Splunk Reporting & Monitoring Analyst

Key Responsibilities

• Design, develop, and maintain custom Splunk dashboards, reports, and visualizations aligned with operational and business needs.
• Build optimized SPL queries to analyze large-scale log, event, and metric data.
• Customize dashboards for multiple audiences, including Operations, Support, Engineering, and Leadership.
• Ensure reports are accurate, scalable, performant, and easy to interpret.
• Develop real-time and near-real-time alerts to detect service degradation, outages, and abnormal behavior.
• Partner with Operations and Support teams to define meaningful KPIs, SLIs, and thresholds.
• Enable proactive issue identification and trend analysis to reduce incidents and improve service reliability.
• Support reactive troubleshooting by providing deep-dive data and historical insights during incidents.
• Leverage Microsoft Graph APIs to ingest, correlate, and analyze M365 telemetry and service signals.
• Create reporting solutions for collaboration and productivity tools (e.g., messaging, email, identity, usage, and performance).
• Correlate M365 data with infrastructure, application, and network telemetry in Splunk.

Core Technical Expertise

• Advanced experience with Splunk Enterprise (search, dashboards, reports, alerts).
• Strong proficiency in SPL (Search Processing Language), including optimization techniques.
• Experience integrating external data sources and APIs into Splunk.
• Hands-on knowledge of Microsoft 365 services and Microsoft Graph APIs.
• Experience supporting Operations and Support monitoring for enterprise applications.
• Strong Analytical skills that translate into an Excel skillset.
• Power BI Monitoring Operations
• Strong understanding of incident management, problem management, and service monitoring.
• Experience building proactive monitoring strategies and operational health views.
• Familiarity with SLAs, SLOs, KPIs, and service reliability concepts.
• Experience working in a financial institution or highly regulated environment.
• Understanding of operational risk, audit requirements, and compliance considerations.

Required Soft Skills

• Professional Qualities
• Communication
• Collaboration
• Exceptional written and verbal communication skills.
• Ability to explain complex technical insights in simple, actionable terms.
• Confidence presenting to technical teams, operations leaders, and senior stakeholders.
• Strong listening skills and the ability to incorporate feedback into solutions.
• Critical Thinking
• Natural curiosity and strong problem-solving mindset.
• Ability to identify patterns, trends, and anomalies across diverse data sets.
• Comfort working with ambiguity and evolving requirements.
• Ownership
• Strong sense of ownership for deliverables and outcomes.
• Ability to work independently while collaborating effectively across teams.
• Proactive in identifying gaps, risks, and improvement opportunities.
• Professional Presence
• Organized, detail-oriented, and reliable.
• Calm and effective under pressure, especially during incidents.
• Demonstrates integrity, discretion, and professionalism at all times.
• Splunk certifications (Power User, Admin, Architect).
• Experience supporting collaboration platforms at enterprise scale.
• Background in SRE, NOC, or production support environments.
• Experience building executive dashboards and operational scorecards.
• Moderate Excel Spreadsheet knowledge

What Makes a Candidate Stand Out

• Thinks beyond dashboards to operational outcomes.
• Designs reports that drive decisions, not just visibility.
• Balances speed with accuracy in high-pressure environments.
• Acts as a bridge between data, operations, and leadership.
• IT experience within a Financial Industry