Splunk Administrator (Site Reliability Engineer)

What You’ll Be Doing

• Deploy, manage, and optimize machine data onboarding.
• Create, maintain, and improve Splunk dashboards, visualizations, alerts, reports, metrics, logs, traces, and event views.
• Tune and optimize Splunk Processing Language (SPL) searches, scheduled searches, alert logic, reports, dashboards, and resource-intensive queries.
• Configure automated alerts and triggers for anomaly detection, system downtime, performance degradation, ingestion issues, and cyber or operational threats.
• Support a 24x7 production environment with on-call rotation, deployment support, and timely response to critical incidents.
• Respond quickly to incidents, investigate triggered alerts, isolate performance bottlenecks, fix issues, and work with other engineers to ensure enterprise applications and platforms remain fully functional.
• Coordinate resolution across infrastructure engineering, software engineering, software quality assurance, cybersecurity, operations, vendors, and other organizational teams.
• Develop solutions to meet technical and business requirements; create detailed design documents and associated solutions built around current and new technologies.
• Ensure effective release management, change management, quality assurance, rollback planning, peer review, and deployment readiness in project lifecycles using an ITIL-centric approach.
• Support production and non-production environments, account for differences in each environment for deployments and testing, and peer review changes within the Enterprise Applications team.
• Maintain and improve configuration documentation, diagrams, SOPs, runbooks, work/incident ticketing systems, knowledge articles, training materials, and other supporting documentation.
• Ensure adherence to configuration, operating, security, compliance, and governance best practices and standards, including approved capacity, licensing, access control, and retention requirements.
• Deploy and troubleshoot applications on both Java and .NET platforms as an expert for infrastructure and development teams.
• Ensure the highest levels of service for Members and Team Members.

Qualifications

• A High School Diploma or GED
• A Bachelor's Degree in a related field or equivalent years of experience
• 5-7 years of prior relevant experience
• Knowledge of Java Enterprise Edition and .NET frameworks
• Standard java/.NET tools to debug application and system performance issues
• Tuning application serving environments
• Software release management and the SDLC
• Redhat Linux and Microsoft Windows Server 2008/2012
• Security best practices for multi-tiered operating systems as well as application security practices
• Disaster recovery experience
• Preferred: Application Performance Management, such as Application Dynamics, Splunk and/or SNMP monitoring tools
• IBM Security Access Manager (ISAM), IBM/Apache HTTP Server, IBM Secure Directory Server
• Preferred: Scripting skills for automating tasks
• Preferred: Experience with Docker, Kubernetes, Openshift, Python, Jenkins, Git/Gitflow, Ansible, Quay and Artifactory
• Preferred: Managing IBM AIX, Redhat, Linux and/or Microsoft Windows Servers, process development, support and implementation of systems architecture
• Must possess solid oral and written communication, project management, and interpersonal skills