Speech Fulfillment and Inventory Manager

About the role

The Speech Fulfillment and Inventory Manager oversees all warehouse, inventory, production, demo, and repair workflows related to Speech Generating Devices. This role supports device readiness through hands-on assembly, inventory movement, returns processing, and demo management while partnering with vendors and internal teams to resolve discrepancies.

Responsibilities

• Participate in all warehouse activities including shipping, receiving, physical inventory, product returns, and ensuring availability of clean demo equipment.
• Support D365 inventory management activities, including inventory movements, error log resolution, work-in-process (WIP) monitoring, cycle counts, physical inventory, audits, and inventory accuracy initiatives to minimize shrinkage/loss.
• Cookware with vendors to resolve purchase order, receiving, return, and repair discrepancies in a compliant and timely manner.
• Implement and utilize tools and processes for tracking, reporting, and auditing speech inventory metrics, while identifying opportunities for continuous improvement.
• Perform production and assembly steps for Irisbond Oskol2 and Jabbla iOS device orders, including software verification, device testing, charging, packaging, and shipment preparation to meet delivery timelines.
• Oversee centralized speech device demo inventory, including D365 integration, fulfillment processes, inventory tracking, retirement planning, procurement of replacement units, and identification of best practices.
• Build and lead a high-performing and growing team, fostering a culture of innovation, collaboration, inclusion, and continuous improvement.
• Recruit, hire, and lead onboarding for new team members.
• Clean, sanitize, reset, and update returned demo equipment, ensuring removal of PHI and compliance with manufacturer standards.
• Track and coordinate demo and customer device repairs, including repair requests, third-party vendor services, manufacturer repairs, and service order inventory management.
• Train on and perform speech generating device repairs in accordance with manufacturer standards and support timely repair completion and delivery.
• Communicate and collaborate regularly with internal teams, vendors, and warehouse personnel through Teams, Outlook, meetings, and daily operational activities to ensure efficient execution.
• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.

Qualifications

• Bachelor’s degree in a related field or an equivalent combination of education and related experience.
• Minimum 3 years of warehouse, inventory management, or device assembly experience.
• Minimum of 1 year of leadership development experience, including leadership, mentoring and/or coaching.
• Strong attention to detail and ability to follow technical processes.
• Strong organizational and time-management skills with the ability to manage competing priorities.

Skills

• Experience with D365.
• Knowledge of MS Word, Excel, PowerPoint, and Outlook.
• Prior experience working with medical devices.
• Strong analytical and problem-solving skills with a track record of data driven decision-making.
• Ability to effectively utilize technology and learn and adapt to innovative technology environments.
• Proven prior ability to act as a change agent and leading the acceptance of change within a rapidly changing environment.
• Exceptional interpersonal and problem-solving skills both internally and externally with customers.
• Experience in speech generating devices, assistive technology, or medical device repair.

Benefits

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.