SPECIMEN PROCESSOR I, WDL; FULL TIME - 2ND SHIFT

Wisconsin Diagnostic Laboratories (WDL) is a wholly owned subsidiary of The Froedtert & the Medical College of Wisconsin regional health network, supporting a shared mission of patient care, innovation, medical research and education. We perform over five million tests annually with test capabilities that match the largest labs in the world, providing expert academic care in every community.

About the role

Performs pre-analytical log-in and processing functions of the department on a daily basis for patients serviced by the outreach clinics.

Responsibilities

• Performs specimen interface log in for inpatient units and clinics (Hospital) or for outreach clinics (Ambulatory).
• Accurately labels specimens according to policy and procedure with no documented mislabels, including initials on all specimens.
• Consistently meets productivity standards defined by the department leader.
• Identifies samples with incomplete, inaccurate, or ambiguous information and follows up with client services or by creating a clear and concise CSHOLD.
• Uses available resources to define test mnemonics, sample stability, and processing requirements.
• Interprets the Client Database to find pertinent information.
• Performs specimen processing according to policy and procedure, including operating centrifuges, pipetting samples, labeling samples, and ensuring specimen stability.
• Verifies identity of mother tube and aliquot tube before performing manual aliquoting of patient samples.
• Schedules appointments and releases pending orders in Laboratory Information System (LIS) according to policy and procedure.
• Follows policy and procedure for cart runner, specimen delivery, and/or transporter assignments, accurately picking up and/or delivering samples or blood products to the correct testing department or hospital area in a timely manner.
• Triages and adheres to special handling and time-sensitive specimens.
• Participates in and successfully completes all competency assessments/challenges specific to this position.
• Performs additional duties as assigned, including but not limited to: Allomap/Study processing, Transport, In Sort Triage, Pneumatic Tube System usage, specimen disposal, packaging and assembly of biohazard boxes, scanning racks into storage tracking system, emptying recycling, stocking labels, disinfecting work stations, and assisting other departments with Pre-Analytical tasks.
• Performs in-charge duties for the shift, adjusting assignments as needed, and escalates patient concerns to Client Services and leaders.
• Completes and emails shift Ops-report to leaders.
• Effectively communicates both verbally and in writing, addressing inquiries, requests, and concerns thoroughly.
• Performs phlebotomy (as applicable) with walk-in clients using customer service standards including AIDET.
• Collects appropriate number and types of tubes, including initials and collection information on all specimens.
• Accurately completes requisitions and obtains insurance information.
• Provides instructions to patients regarding non-blood sample collection and follows Wisconsin Diagnostic Laboratories Performance Excellence Customer Service Standards.
• Greets and schedules patients when they present for services, verifying and updating demographic information.
• Follows policy and procedure for manual entry of client requisitions and QA, recognizing and documenting problems.
• Correctly documents samples received on paperwork and places tagalongs on all applicable paperwork.
• Follows policy and procedure for handling outreach stats and expedites delivery to testing departments.
• Handles client frozen specimens, distributing frozen samples to testing locations ensuring appropriate temperature.
• Efficiently performs specimen log-in and processing in Cancer Center lab (as applicable) according to process and procedures.
• Handles ED or other time-sensitive samples according to policy and expedites delivery to testing departments.
• Operates and performs daily maintenance on the automation line, including masking analyzers, stocking supplies, loading/unloading specimens, distributing them to testing areas, handling problem specimens, troubleshooting hardware issues, navigating Infinity, and communicating with technologists.
• Performs urine bench and 24-hour urine operations according to policy and procedures with no documented mislabels.
• May assist in providing training as needed.

Requirements

• High school diploma or equivalent.
• Some clinical healthcare experience or related education preferred.
• Demonstrated knowledge of medical terminology preferred.
• Basic Windows-based computer knowledge, including keyboarding, data entry, and use of email required.
• Epic experience preferred.
• Phlebotomy training/diploma preferred.

Benefits

• Paid Time Off
• Growth opportunity: Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 401K
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability
• Free Workplace Clinics
• Employee Assistance Programs
• Adoption Assistance
• Healthy Contributions
• Care@Work
• Moving Assistance
• Discounts on gym memberships, travel, and other work-life benefits

Schedule

2nd shift (12:00 pm - 8:30 pm; weekend & holiday rotations required)

FTE: 1.00 (Full-Time, 40 hours per week). Positions with an FTE of .8 - 1.0 are eligible for full-time medical, dental, and vision benefits.