Specimen Processor/Client Services Rep

Responsibilities

• Registers all specimens received from outreach patients, ensuring appropriate information is completed.
• Accurately requests laboratory tests in computer using correct coding and generating a computer label containing patient/specimen information.
• Properly identifies, labels, and processes specimens, creating specimen batches as needed.
• Prioritizes specimens during times of peak workload to ensure timely processing.
• Checks specimen tracking board and shipping batches. Follows up on missing or overdue outreach specimens.
• Adheres to safety procedures for equipment and handling of hazardous material.
• Answers all calls with exceptional telephone etiquette and initiates appropriate actions utilizing problem-solving skills, to provide timely responses to inquiries.
• Maintains a strong knowledge of departmental laboratory services, testing, and requirements.
• Maintains records and documentation of actions/resolutions.
• Monitors failed fax/failed scheduled report printer and addresses issues in a timely manner, including working with IS staff to resolve software or hardware issues.
• Disseminates patient results in the manner requested by each customer.
• Receives physician orders for laboratory services via telephone/fax, completes requisition form, and distributes form for anticipated patient visit.
• Creates/maintains manifest and home draw work orders for efficient collection of specimens from home-bound patients.
• Responds to requests for additional and/or stat services and delegates to the appropriate outreach phlebotomist.
• Dispatches and prioritizes courier services and client supply requests in a timely manner.
• Maintains performance expectations for customer service, teamwork, resource utilization, and staff and self development as outlined in performance review.
• Performs other duties as assigned to ensure smooth operation of the department/section.

Qualifications

• High school graduate required.
• Medical terminology preferred.
• One to three years experience in a healthcare environment preferred; experience working with internal and external customers in a fast-paced environment preferred.
• Keyboarding skills required.
• Familiarity with general laboratory procedures (e.g., centrifugation, specimen handling) is preferred.
• Valid driver's license and acceptable driving record required.
• Excellent communication and customer service skills required.
• Appropriate telephone etiquette required.