Specimen Collector - 1865

About the role

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use of prescription medications and illicit drugs to support improved clinical decision‑making for millions of Americans with chronic pain, mental illness, and substance use disorders. The Specimen Collector is a key role at Millennium Health. As our representative, this position provides exemplary care and exceptional customer service to patients, clinicians, and the laboratory.

Responsibilities

• Collect patient urine and/or oral fluid (saliva) specimens
• Process and package collections for shipping
• Serve as an intermediary between the practice/clinic and the laboratory
• Record patient information, physician order details, and pertinent laboratory information
• Resolve specimen concerns with billing or patient information in the ordering portal
• Order and maintain collection supplies inventory onsite
• Observe collection for Millennium Health specimens (when applicable)
• Driving to/from multiple facilities may be required

Requirements

• 6+ months of experience as a specimen collector or 1+ years of experience in the medical field directly supporting patients (preferred)
• 2+ years of customer service experience can be considered in place of medical experience

Skills

• Demonstrated ability to navigate a smartphone and computer
• Valid driver’s license and reliable transportation
• Medical insurance/billing familiarity or knowledge of medications/diagnostic codes (a plus)
• Ability to ensure HIPAA, HiTrust, confidentiality, and compliance policies and procedures are always adhered to
• Ability to ensure administrative, physical, and technical cyber‑security controls are always adhered to

Qualifications

High School diploma or equivalent required.

Benefits

• 401k with Company Match
• Paid Time off and Holidays
• Behavioral and Health Care Resources

Pay

Salary Range: $18‑21/hr (dependent on qualifications, experience, and geographical location)

Schedule

Part‑Time, Monday‑Friday 1:00pm‑5:00pm (20 hours/week)