Specialty Services Manager

Duties And Responsibilities

• Understand client needs via regular communication with the Account Manager(s)
• Manage all landscape specialty services, including the coordination of all materials, people, equipment, and subcontractors required to produce quality work
• Inspect properties before scheduled services and prepare specific action plans for service
• Monitor all aspects of the landscape and identify any problems after installation and services
• Perform hands-on work with crews to meet work and scheduling demands
• Implement and enforce BrightView policies and procedures related to proper upkeep and maintenance, storage, use, and training required for branch equipment
• Work with the Branch Manager to identify staffing needs, hire new crew employees, and prepare daily crew schedules
• Ensure proper paperwork is completed for all personnel changes and hires
• Communicate with, counsel, train, discipline, review, and develop growth plans for employees
• Provide hands-on training and support of crew personnel, including proper operation of equipment, horticultural techniques, safety, and quality standards
• Implement methods to improve safe workplace practices and monitor safety records
• Maintain and manage all required administrative systems, including but not limited to timesheets, job databases, and service schedules
• Order materials as needed and monitor costs and deliveries
• Request purchase orders and use per company guidelines
• Assist the Branch Manager in the performance of specialty service sales tasks as required

Education And Experience

• Minimum of 2-year degree in a business-related field or equivalent experience required
• Minimum of 3 years of prior customer service, management, and leadership experience within an organization, the landscaping industry or local marketplace
• Ability to obtain and maintain appropriate licenses and professional certifications for relevant service lines

Physical Demands/Requirements

• Constant operation of a computer and other office productivity machinery, such as a calculator, photocopier, and computer printer
• Position is sedentary; must be able to remain in a stationary position for the majority of the time
• Must be able to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur.

Work Environment

• Field-based position, a combination of office and customer-facing

Benefits

• Medical, dental, and vision insurance
• Ancillary and voluntary products
• A 401k savings plan with employer contributions
• 6 to 9 company paid holidays per year
• Paid time off for vacation and/or sick leave
• Tuition reimbursement
• Potential variable pay opportunities based on position and performance