Specialty Scheduling Coordinator (Solid Organ Transplant)

About the role

The Specialty Access Center (SAC) is an inbound, fast-paced, high-volume center with an average of 6,000 calls per day. The SAC supports multiple Adult and Pediatric Specialties, including Cardiology, Dermatology, ENT, Med-Surg, Neuroscience, Oncology, Ophthalmology, Primary Care, Pulmonology, Solid Organ Transplant, Urology, Women’s Health, and more. As the first point of contact, the SAC provides essential support in connecting patients with the care they need.

Responsibilities

• Answers, coordinates, and facilitates all calls for patient scheduling for the service line in a timely manner
• Secures information pertinent to the patient visit
• Completes intake with as much data, facts, and information as possible to assure appropriate registration, scheduling, and insurance coverage
• Collaborates with multiple supervisors, managers, operations directors, and service line leaders
• Works closely and effectively with the clinic team to ensure patients are scheduled appropriately in the correct timeframe
• Documents scheduling and/or referral process in Epic and logs returned calls by date, time, and method
• Communicates verbal and written information in a clear, concise, accurate, and timely manner

Requirements

• High School diploma or GED
• 1 year of experience in patient scheduling and registration in a healthcare setting
• 2–3 years of strong customer service experience
• Excellent phone management and organizational skills
• Strong attention to detail

Location

This position is currently remote for Minnesota residents only.

Schedule

40 hours per week, Monday through Friday, 8:30 AM – 5:00 PM.

Benefits

Fairview offers a generous benefit package including:

• Medical, dental, and vision plans
• Life insurance
• Short-term and long-term disability insurance
• Paid time off (PTO) and Sick and Safe Time
• Tuition reimbursement
• Retirement benefits
• Early access to earned wages

Additional information: https://www.fairview.org/careers/benefits/noncontract

Pay

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, the organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If eligible, a sign-on bonus may be offered based on the approved program at the time of the offer.