Specialty Scheduler

Pay

Salary Range: $18.91 – $29.59 per hour

Overview

Located in the heart of Washington, we enjoy open skies, snow‑capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Benefits

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts & Health Savings Accounts
• Paid Time Off
• Generous Retirement Plans
• Life Insurance
• Long‑Term Disability
• Gym Membership Discount
• Tuition Reimbursement
• Employee Assistance Program
• Adoption Assistance
• Shift Differential

Responsibilities

• Serve as the first point of contact for patients seeking specialty care via inbound telephone calls, MyChart, and other communication platforms.
• Schedule and cancel specialty appointments, resources, and procedures (excluding surgeries) in accordance with department‑specific workflows and clinical guidelines.
• Ensure patients are scheduled in the correct location for the appropriate procedure, coordinating with departments as needed.
• Communicate appointment details, preparation instructions, and required documentation to patients to support timely and successful visits.
• Update and verify patient demographics in Epic; promote and assist with MyChart enrollment.
• Act as a liaison between patients and clinical teams, relaying messages and coordinating follow‑up actions.
• Support medication refill processes by identifying needs, contacting pharmacies, and submitting refill requests through appropriate channels.
• Apply de‑escalation techniques and critical thinking to manage patient concerns, including identifying and escalating emergent or crisis situations.
• Balance provider schedules by assigning patients based on availability and patient preference, ensuring equitable distribution of appointments.
• Review referral documentation and coordinate with clinical teams to ensure all necessary information is obtained and documented in Epic prior to scheduling.
• Maintain accurate and timely documentation of all scheduling activities and patient interactions.
• Exercise independent judgment in triaging patient concerns, determining appropriate scheduling pathways, and escalating clinical issues when necessary.
• Other duties as assigned.
• Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance.

Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year experience in a medical office or clinical support setting.
• Ability to work in a fast‑paced, constantly changing environment with strong customer‑service principles.
• Excellent interpersonal and written/oral communication skills.
• Proficiency in data entry, numeric typing, and computer navigation; proper grammar and spelling are essential.
• Knowledge of standard office equipment and technology (telephones, computers, printers, copiers, fax machines).
• Ability to manage complex scheduling workflows across multiple specialty departments.
• Desired: Completion of a medical terminology course.
• Demonstrated understanding of specialty clinic workflows, including referral coordination, insurance authorization procedures, and scheduling protocols.

Physical Demands

• Walking – Occasional (O)
• Sitting/Standing – Continuous (C)
• Reaching: Shoulder Height – Occasional (O)
• Reaching: Above shoulder height – Occasional (O)
• Reaching: Below shoulder height – Occasional (O)
• Climbing – Occasional (O)
• Pulling/Pushing: 25 lb or less – Occasional (O)
• Pulling/Pushing: 25 lb to 50 lb – Occasional (O)
• Pulling/Pushing: Over 50 lb – Occasional (O)
• Lifting: 25 lb or less – Occasional (O)
• Lifting: 25 lb to 50 lb – Occasional (O)
• Lifting: Over 50 lb – Occasional (O)
• Carrying: 25 lb or less – Occasional (O)
• Carrying: 25 lb to 50 lb – Occasional (O)
• Carrying: Over 50 lb – Occasional (O)
• Crawling/Kneeling – Occasional (O)
• Bending/Stooping/Crouching – Occasional (O)
• Twisting/Turning – Occasional (O)
• Repetitive Movement – Continuous (C)

Working Conditions

Office setting with co‑workers, seated in a cubicle, interacting with patients and clinical staff via telephone, MyChart, and other acceptable contact methods.

Job Classification

FLSA: Non‑Exempt
Hourly/Salary: Hourly