Specialty Sales Team Leader

Job ID: BenefitsEligibility

Pay

The starting pay range for this position is $21.25 - $23.25 per hour. The full pay range is $21.25 - $36.15 per hour. Pay is based on several factors including labor markets, education, work experience, and certifications.

Benefits

Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include:

• Medical, vision, and dental insurance
• Life insurance
• 401(k) retirement plan
• Employee discount
• Short-term and long-term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

Find competitive benefits from financial and education to well-being and beyond at Target Benefits.

About the Role

A team of specialized consultants who understand what it means to meet guests where they are and deliver through strong operations, incredible guest experience, and compelling visual merchandising presentations that inspire guests and build the basket. Teams in Apparel and Accessories (A&A), Home, Baby, Core Beauty, and Electronics prioritize guest experience while blending completion of tasks that ensure product is available and easy to shop—pulling, filling, pricing, setting, staging, and maintaining the sales floor and the backroom.

This role can provide you with the skills and experience to build and develop skills for a career, including:

• Guest service fundamentals and experience building a guest-first culture
• Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies
• Planning department(s) daily/weekly workload to support business priorities and deliver sales goals
• Leading multiple businesses while balancing team member expertise
• Leading a team of hourly team members, including interviewing, developing, coaching, evaluating, and retaining talent

Responsibilities

• Consistently deliver guest experience commitments to create an easy, inspiring, and friendly guest experience. Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and operations.
• Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments.
• Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align the team on the right behaviors and execution. Celebrate wins, drive results, and elevate the guest experience.
• Demonstrate a service culture that prioritizes the guest service experience. Model, train, and coach team member expectations to deliver on Target’s guest service model culture.
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Plan daily/weekly workload at the direction of your direct leader and execute to deliver on department and store sales goals and guest engagement, including planning merchandising sets, updates to merchandise sets (planograms), sales plans, events, and promotions.
• Lead and demonstrate a culture of executing best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching, and team interactions.
• Develop, coach, and lead a team of consultants who are knowledgeable and passionate. Assign daily tasks based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities.
• Encourage the team to use tools available in their department (e.g., fitting room, testers, displays) to welcome, inspire, and influence guests by providing personalized recommendations.
• Partner with third-party vendors to ensure brand standards and merchandising are met and areas are full and maintained.
• Support team execution of changes and updates to merchandise sets and visual presentations for defined categories.
• Create inspiring visual moments by ensuring product is organized, signed correctly, and merchandised to support seasonal trends.
• Support your direct leader in leading assigned department area backroom processes, organization, layout, and replenishment of the sales floor to ensure product availability.
• Participate in team hiring and onboarding processes.
• Lead your team in prioritizing the guest experience by ensuring fitting rooms are welcoming, clean, and safe if applicable.
• Support your direct leader in establishing clear goals and expectations and hold team members accountable.
• Demonstrate a culture of ethical conduct, safety, and compliance; lead and hold the team accountable to work in the same way.
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, and holding the team accountable to following safety expectations.
• Assist with incident response and report/investigate injuries timely and accurately.
• Model the execution of physical security processes to enhance the in-store security culture.
• Support merchandise protection strategies across the total store, including ordering, storage, and application as directed by best practices.
• If applicable, as a key carrier, follow all safe and secure training and processes.
• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience during assigned shifts based on store needs.
• Address all store emergency and compliance needs.
• Support guest services such as back-up cashier, order pick-up (OPU), and Drive-Up (DU) while maintaining a compliance culture.

Requirements

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Previous retail experience preferred, but not required
• Ability to lead and hold others accountable
• Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports, and information
• Accurately handle cash register operations as needed
• Climb up and down ladders as needed
• Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance
• Flexible work schedule (e.g., nights, weekends, and holidays) and reliable, prompt attendance
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing job duties
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary)