Specialty Rx Coordinator

Position Location: 100% remote

About the role

Imagine360 is a health plan solution company that combines 50+ years of self-funding healthcare expertise. We help employers save on healthcare with powerful, customized, member-focused solutions.

Responsibilities

• Coordinate care for members taking specialty medications between providers, internal teams, and specialty overlay vendors (stakeholders).
• Communicate directly with stakeholders to provide status updates and request additional information as needed.
• Develop helpful documentation to assist in the training and education for stakeholders involved in specialty rx.
• Clearly document and notate specialty rx inquiries, cases, and escalated issues.
• Lead implementation calls with specialty rx partners to support new client pharmacy setups.
• Resolve any assigned HelpDesk tickets or Client Change Requests related to specialty rx.
• Appropriately escalate difficult issues up the chain of command.
• Provide recurring education and training for internal teams about specialty rx topics.
• Train new employees and cross-departmentally as assigned; explain and demonstrate duties and proper procedures.
• Serve on committees, work groups, and/or process improvement teams to assist in improving quality and customer satisfaction.
• Collaborate with others cross-departmentally to improve or streamline procedures.
• Develop new or improve current internal processes to enhance quality.
• Recognize and alert appropriate supervisor of trends within scope of responsibility that fall outside of quality parameters.
• Perform self-quality monitoring to develop and execute plans to meet established goals.
• Provide ongoing feedback to help optimize quality performance.

This job description does not imply these are the only duties to be performed. The employee will be required to follow any other instructions and perform any other duties requested by their supervisor.

Requirements

• Associate degree or equivalent experience
• Two years of experience in healthcare, pharmacy, or direct patient care setting

Benefits

• Multiple health plan options
• Company-paid employee premiums for disability and life insurance
• Parental Leave Policy
• 20 days PTO to start / 10 paid holidays
• Tuition reimbursement
• 401k company contribution
• Company-paid short & long-term disability plus life insurance
• Professional development initiatives and continuous learning opportunities
• Opportunities to participate in and support the company's diversity and inclusion initiatives