Specialty Pharmacy Program Analyst

About the role

The Specialty Pharmacy Program Analyst position works in collaboration with the Program Manager to provide support for assigned manufacturer programs and therapies. The analyst will be a key contact interacting with the manufacturer, HUB and case management teams, prescribers, prescriber office staff and patients. The role will require a high sense of urgency and the ability to answer questions quickly or respond/resolve issues that may arise. This support includes providing concise and accurate patient status information, participating and facilitating manufacturer status update meetings, ensuring manufacturer contract obligations are met, and providing prompt follow-up on inquiries from assigned manufacturers.

This support includes building strong manufacturer relationships, supporting internal therapy teams by assisting in processing orders and/or handling escalated cases as time allows around manufacturer activities, and being actively engaged in manufacturer program manager and therapy team meetings to ensure program requirements are met and the program is operating as designed.

Responsibilities

• Provide concise and accurate patient status information from system and/or via collaboration with other team members to assigned manufacturers
• Collaborates with internal SPP teams or team members to expedite patient processing as needed
• Identify, investigate, and resolve escalated issues and cases related to complex reimbursement
• Serves as point of contact to manufacturer field reps, MD offices, and/or patients for all assigned orders
• In conjunction with Program Manager, leads weekly (or more or less frequently as needed) calls with manufacturer
• Performs manufacturer-specific enhanced services such as specialized welcome calls or contractual timed patient calls directed by Program Manager/Therapy Team Manager
• In collaboration with program manager, identify patients with potential for a delay in initial or refill shipment and create strategy to expedite or escalate situation to management as necessary
• Prepares and/or reviews internal reports for assigned therapy and manufacturer as requested
• Attends scheduled manufacturer, program manager and therapy team meetings

Requirements

• Bachelor’s degree required with a minimum of 5 years of relevant experience, preferably in specialty pharmacy. In lieu of a degree, 8+ years of directly related experience will be considered
• Experience working in manufacturer settings and/or with manufacturer account representatives
• Ability to collaborate effectively with a diverse customer base - including MD office staff, and patients - is strongly preferred
• Excellent verbal and written communication skills
• Intermediate knowledge of Microsoft Excel
• Experience in providing excellent customer service skills to internal and external customers and able to react with a strong sense of urgency when needed to prevent or resolve issues
• Ability to work well in a team environment and provide support to other team members
• Ability to manage intake of issues via phone and email and segregate urgent from non-urgent
• Ability to be detailed oriented and flexible to changing priorities
• Ability to identify solutions to problems quickly and clearly communicate results in a timely fashion
• Ability to prioritize workload and adhere to established response times to manufacturer for urgent and on-urgent issues
• Ability to multitask and deliver on tight deadlines
• Ability to work well in a fast-paced environment

Qualifications

• Preferred Pharmacy Technician License
• Preferred National Pharmacy Technician Certification

Skills

• Microsoft Excel
• Excellent verbal and written communication skills
• Collaboration and teamwork
• Problem-solving and decision-making
• Customer service skills
• Time management and prioritization

Benefits

• Medical, Dental, and Vision Insurance
• 401k with employer match
• Accident & Critical Illness Life Insurance
• PTO, Holiday Pay, and Floating Holidays
• Tuition Reimbursement

Pay

$55,000

Schedule

Remote position with occasional travel for team or customer meetings. Candidates located near our Elk Grove, Illinois or Columbus, Ohio offices are preferred.