Specialty Pharmacy - Client Success Analyst

About The Job

Loopback Health is hiring a Client Services Analyst to serve as the main point of contact between Loopback Health and their Health System clients. This role involves understanding client challenges, goals, and how the Loopback Platform can help clients achieve those goals. The Client Services Analyst will also serve as a link between data integration, the analytics pipeline, and client management, ensuring a healthy client portfolio through engagement, ROI maximization, and relationship nurturing.

Job Duties

• Operate as the lead point of contact for all matters specific to the assigned client base
• Directs clients in the best practices and recommended usage of new software features
• Maintain a healthy client portfolio by engaging with clients, driving client return on investment, and continually nurturing the relationship of Loopback with its client base
• Clearly communicate the progress of monthly/quarterly initiatives to both clients and management
• Monitor and evaluate the user interface, workflow, and provide suggestions for future product enhancements based on client feedback
• Troubleshoot any client problems, identify the root cause of the problem, and use tools and resources appropriately to resolve or escalate the problem
• Validate report changes to ensure minimal client disruption when releasing new reports
• Write and maintain client-specific logic to tag populations of interest, improving client navigation of platform
• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
• Identify and cultivate opportunities and collaborate with the sales team to ensure continual growth and success

Requirements

• Technical Experience:
  • Skills in Microsoft Excel, PowerPoint, and Word
  • Experience working in a health system specialty pharmacy
  • Experience with Microsoft PowerBI
  • Experience managing the implementation, optimization, utilization, and maintenance of large data sets
• Preferred Experience:
  • Experience with SQL and ability to write advanced formulas in data management languages
• Bachelor’s degree in Computer Science, Information Systems, Business, or related field
• Strong independent worker/self-starter with ability to work individually, while simultaneously contributing in a team environment
• Passionate and decisive customer service-oriented person
• Able to work with aggressive schedules and deadlines

Personal Characteristics

• Ability to work with aggressive schedules and deadlines

Travel Expectation

Less than 5%

About Loopback

Loopback is a healthcare data company dedicated to improving access and outcomes for complex patients. We partner with health systems to grow and optimize specialty pharmacy performance, and we support life sciences organizations in accelerating evidence generation and expanding patient access through differentiated data and insights. Our work sits at the intersection of data, technology, and patient care, and we’re building a purpose-driven team that reflects that mission. Founded in 2009, Loopback has been recognized by the Dallas Business Journal as one of the Best Places to Work, reflecting a culture grounded in collaboration, trust, and impact. Loopback has been recognized on the Inc. 5000 list of America’s fastest-growing private companies and consistently ranks among the fastest-growing companies in Dallas by the Dallas Business Journal.