Specialty Pharmacy Liaison Full Time

Explore opportunities with CPS, part of the Optum family of businesses. We're dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the entire continuum of care. With CPS, you'll work alongside our team of more than 2,500 pharmacy professionals, technology experts, and industry leaders to drive superior financial, clinical, and operational performance for health systems nationwide.

About the role

As a Specialty Pharmacy Liaison with CPS Solutions, LLC, you will engage directly with patients to coordinate pharmacy services through the health system's specialty pharmacy. Acting as a bridge between patients, providers, and the pharmacy, this role focuses on improving prescription capture, providing follow-up counseling, and ensuring smooth communication. The liaison collaborates closely with the CPS Patient Care Services team and works under the direct supervision of a pharmacist.

Pharmacy Location: Located onsite within Mohawk Valley Health System in Utica, NY.

Schedule

Monday through Friday 8:30am-5pm, 40 hours per week.

Responsibilities

• Serve as the primary point of contact between providers, specialty pharmacies, and patients to facilitate timely therapy initiation
• Coordinate prescription intake and referrals, ensuring accurate transmission of orders and required documentation
• Support prior authorizations and benefits investigations, collaborating with payers, pharmacies, and provider offices
• Educate patients on the specialty pharmacy process, including next steps, timelines, and access expectations
• Track prescription status and therapy progress, proactively resolving access, financial, or logistical barriers
• Collaborate with clinical and care teams to support adherence, continuity of care, and patient outcomes
• Ensure compliance with program, regulatory, and organizational requirements, including documentation and reporting standards
• Perform medication dispensing activities, including prescription preparation, packaging, labeling, and distribution in accordance with regulatory and organizational standards

Requirements

• High school diploma or equivalent
• Recent work experience as a Pharmacy Technician, ideally in specialty or outpatient settings

Qualifications

• Experience in a health system specialty pharmacy as an in-clinic liaison
• Experience supporting clinical pharmacy programs and performing administrative tasks such as prior authorizations and data entry
• Proven solid knowledge of medication regimens, age-specific dosing, and managed care practices
• Proficiency in pharmacy systems, care management platforms, and Microsoft Office (Outlook, Word, Excel)

Benefits

In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Pay

The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, and certifications. We comply with all minimum wage laws as applicable.