Specialty Pharmacy Liaison

Explore opportunities with CPS, part of the Optum family of businesses. We're dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the entire continuum of care. With CPS, you'll work alongside our team of more than 2,500 pharmacy professionals, technology experts, and industry leaders to drive superior financial, clinical, and operational performance for health systems nationwide.

About the role

As a full-time, non-exempt Specialty Pharmacy Liaison you will engage directly with patients to coordinate pharmacy services through the health system's specialty and retail pharmacy. Acting as a bridge between patients, providers, and the pharmacy, this role focuses on improving prescription capture, providing follow-up counseling, and ensuring smooth communication. The liaison collaborates closely with the CPS Patient Care Services team and works under the direct supervision of a pharmacist.

Responsibilities

• Greeting patients upon arrival to the clinic
• Explaining the benefits of our specialty pharmacy and successfully enrolling patients into the program
• Performing all insurance benefit investigations, prior authorization, claim rejects, overrides, etc.
• Working with patients to find financial aid (grants, manufacture programs, discount cards, etc.) to ensure they have access to the medications they need
• Data/order entry and verification of patient information
• Providing direct support to enrolled patients to ensure that they are supported throughout their therapy regimen and achieve their intended outcome, including:
  • Conducting outbound phone calls for patient support, adherence checks and refill reminders
  • Appropriately triaging any clinical questions to the appropriate clinician (pharmacist, nurse or provider)
• Participating in conference and workshops to help promote CPS

Requirements

• High school diploma or equivalent
• Must be registered as a pharmacy technician in the State of Mississippi, or able to obtain registration on or before the date of hire
• Experience interacting with physicians, nurses and other healthcare professionals (preferably in a medical clinic)

Qualifications

Preferred qualifications include:

• Experience as a pharmacy liaison/technician
• Experience in a health systems specialty pharmacy as an in-clinic technician
• Experience working with various disease states
• Knowledge of benefit investigations, prior authorization support and patient financial assistance work
• Proficiency in Microsoft Office products, EMR systems (EPIC, Cerner or Meditech) and dispensing systems (QS1, RX30 or Computer Rx)

Benefits

In addition to your salary, we offer benefits such as:

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)

Pay

The hourly pay for this role will range from $18.00 - $32.00 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, and certifications.