Specialty Pharmacy Liaison

About the role

A fast-growing company in specialty pharmacy management services is seeking a highly motivated, self-starter for a hybrid role (1 day remote per week). The ideal candidate is an experienced, state-registered pharmacy technician who can work independently, build strong relationships with patients, clinicians, and internal staff, and maintain a focus on high-quality patient care and service. National certification as a CPhT is preferred but not required.

Responsibilities

• Provide "legendary" care to hospital patients through custom medication management services.
• Work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone.
• Educate prospective pharmacy patients on how the hospital improves their overall care.
• Support outpatient retail and specialty prescription medication needs.
• Grow the specialty pharmacy’s patient population.
• Ensure patients remain on track with medication regimens, including outbound therapy/medication adherence check-ups and securing refill prescriptions.
• Communicate effectively with the centralized Patient Service Center regarding refill reports, zero-fill reports, monthly outstanding reports, and appointment lists.
• Help develop new processes to ensure smooth operations and patient care.
• Identify medications requiring special storage and/or handling, such as hazardous or refrigerated medications.
• Identify necessary supplies for select medications, including sharps containers, needles/syringes, alcohol swabs, and Band-Aids.
• Answer, resolve, and triage inbound inquiries.
• Perform refill reminder calls under the supervision of a pharmacist.
• Resolve insurance-related issues, including prior authorizations (PAs), and assist patients with financial assistance.
• Ensure appropriate documentation in all required systems/tracking mechanisms.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolve problems, recommend improvements, and implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect the organization’s value by keeping information confidential.
• Update knowledge by participating in educational opportunities, reading professional publications, maintaining networks, and participating in professional organizations.
• Perform other duties as assigned.

Requirements

• State-registered pharmacy technician (required).
• National certification as a CPhT or equivalent (strongly preferred but not required).
• Commitment to obtaining additional licensure if required within a mutually agreed-upon timeframe.
• 2 years of experience as a Pharmacy Technician (required); 3-5 years (preferred).
• High School Diploma or GED (required).
• Proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, PowerPoint) for communication, documentation, and data management.
• Strong computer skills, including navigating web-based platforms; data entry skills will be evaluated through a pre-employment assessment.

Skills & Traits

• Strong interpersonal and communication skills, with the ability to work independently and demonstrate good judgment.
• Highly organized with keen attention to detail and a focus on quality.
• Dependable, empathetic, and a good listener/communicator.
• Mature, approachable, and professional in dealing with others both in-person and on the phone.
• Results-oriented with a positive outlook and a commitment to teamwork.
• Energetic, highly motivated, and a team player with strong personal and communication skills.
• Discretion and confidentiality are essential, as the role involves highly sensitive and private data.

Specialties

Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology is a plus.