Specialty Order Writer (Beer, Wine, Cheese & Chocolate Buyer / Inventory Replenishment) - Full Time

Job Responsibilities

• Purchases and replenishes Specialty items through proper buying procedures.
• Ensures orders are timely and accurate to monitor inventory turns.
• Understands why WFM products are different from conventional stores and explains differences to customers.
• Achieves and exceeds assigned / established margin and sales targets.
• Creates effective merchandising displays.
• Requests and ensures proper signage and pricing.
• Participates in national, regional and store promotional programs.
• Samples department products to customers.
• Oversees customer special order procedure.
• Processes invoices and returns.
• Maintains organized and safe back stock area.
• Analyzes and controls product waste and spoilage.
• Completes spoilage, sampling, temperature, and sweep worksheets as required.
• Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
• Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
• Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
• Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
• Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
• Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
• Immediately reports safety hazards and violations.
• Performs other duties as assigned by store, regional, or national leadership.

Job Skills

• Extensive specialty knowledge, including production, distribution, seasonal availability, advances and trends.
• Familiarity and/or willingness to learn about products, nutritional information and other areas of study.
• Working knowledge and application of all specialty merchandising expectations.
• Demonstrates a desire to grow with the Specialty team.
• Ability to educate team on product knowledge and convey enthusiasm.
• Strong basic math skills.
• Knowledge and ability to use computer programs such as Microsoft Word, Excel, Outlook and ordering systems.
• Strong to excellent communication skills and willingness to work as part of a team.
• Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
• Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
• Ability to follow directions and procedures; effective time management and organization skills.
• Passion for natural foods and the mission of Whole Foods Market.
• Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
• Understanding of and compliance with WFM quality goals

Experience

• 12+ months retail experience

Physical Requirements / Working Conditions

• Must be able to lift 50 pounds.
• In an 8-hour work day: standing/walking 6-8 hours.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Work requires the following motions: bending, twisting, squatting and reaching.
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures: 90 degrees Fahrenheit.
• Ability to work in a wet and cold environment.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
• Where applicable, TIPS (Training for Intervention Procedures by Servers of Alcohol) course completion required and must be age 18 years of age or older to serve alcohol.