Specialty Order Writer (Beer, Wine, Cheese & Chocolate Buyer / Inventory Replenishment) - Full Time

Specialty Team Member role focused on ordering, replenishing, and merchandising specialty products while supporting regional purchasing and promotional programs.

Responsibilities

• Orders and replenishes Specialty items through proper buying procedures, ensuring timely and accurate inventory turns.
• Merchandises new products, stocks shelves, and breaks down deliveries.
• Assists Team Leader in organizing and developing promotional displays and maintaining OTS standards.
• Ensures orders are accurate and monitors inventory to meet margin and sales targets.
• Educates customers on why Whole Foods Market products differ from conventional stores.
• Creates effective merchandising displays, ensures proper signage, and maintains pricing accuracy.
• Participates in national, regional, and store promotional programs.
• Samples department products to customers and oversees customer special order procedures.
• Processes invoices and returns, and maintains an organized and safe back stock area.
• Analyzes and controls product waste and spoilage; completes required worksheets (spoilage, sampling, temperature, sweep).
• Arrives on time, appropriately groomed, and ready to work; attends required trainings and meetings.
• Provides excellent customer service, addresses customer needs promptly, and models suggestive selling techniques.
• Maximizes sales potential through proper prepping, storing, rotating, stocking, and merchandising of products.
• Follows established procedures, including Weights and Measures, health and sanitation, and safe work practices.
• Maintains a clean and sanitary working and shopping environment; ensures equipment meets WFM cleanliness and safety standards.
• Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
• Immediately reports safety hazards and violations.
• Performs other duties as assigned by store, regional, or national leadership.

Skills

• Extensive specialty knowledge, including production, distribution, seasonal availability, advances, and trends.
• Familiarity and/or willingness to learn about products, nutritional information, and related areas.
• Working knowledge and application of all specialty merchandising expectations.
• Desire to grow with the Specialty team and ability to educate others on product knowledge.
• Strong basic math skills and knowledge of computer programs such as Microsoft Word, Excel, Outlook, and ordering systems.
• Strong to excellent communication skills; ability to work as part of a team.
• Ability to deliver information clearly and respectfully to Team Members, customers, and vendors.
• Ability to meet customer service expectations and standards in all interactions.
• Ability to follow directions and procedures; effective time management and organizational skills.
• Passion for natural foods and the mission of Whole Foods Market.
• Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
• Understanding of and compliance with WFM quality goals.

Requirements

• 12+ months of retail experience.
• Must be able to lift 50 pounds.
• In an 8-hour workday: standing/walking 6-8 hours, with frequent hand use (single grasping, fine manipulation, pushing, and pulling).
• Work requires bending, twisting, squatting, and reaching.
• Exposure to FDA-approved cleaning chemicals and varying temperatures (<32°F, 32-40°F, >90°F).
• Ability to work in wet and cold environments.
• Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
• Where applicable, TIPS certification required, and must be at least 18 years old to serve alcohol.

Pay

The wage range for this position is $18.50–$30.20 per hour, commensurate with experience.

Benefits

Whole Foods Market offers "Whole Benefits" for Full and Part-Time Team Members, including:

• Store discount.
• Paid time off.
• Financial wellness programs.
• Health and wellness support programs.
• Access to other Team Member perks.

Eligibility for Whole Benefits is determined by the terms of the applicable plan at the date of hire and may vary based on work location, length of service, and job type (regular or seasonal).