Specialty Medication Coordinator

About the role

Epiphany Dermatology is a dynamic, fast-growing dermatology services company headquartered in Austin, TX. Our mission is to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S. We are currently seeking a Specialty Medication Coordinator to join our mission-driven team.

Responsibilities

• Deliver patient care per provider orders, based on practice guidelines and applicable regulations.
• Ensure that specialty medications are ordered properly and use resources that make sense for the patient's insurance status.
• Act as a resource for patients, prescribers and clinic staff who have questions about access to specialty medications.
• Effectively communicate and collaborate with outside contacts such as patient access representatives, sales representatives, and specialty pharmacies.
• Establish and maintain good relationships with pharmacies and medication representatives to have access to specialty medications and obtain assistance ordering medication as needed.
• Work with clinic staff and patients to ensure patients are getting scheduled for routine appointments as needed by prescribers.
• Create appeal letters and manage the appeals process for denials.
• Ensure requests for prior authorizations are moving forward, getting renewed or being actively appealed.
• Help keep track of enrollment information such as who is on what specialty medication, Use tools such as covermymeds, secure email platforms, and pharmacy portals as needed.
• Other duties as assigned.

Qualifications/Experience

• A high school diploma or general education degree (GED).
• Successful completion of a state-approved Medical Assistant program.
• Able to adjust personal availability according to volume changes and activity surges.
• The ability to adhere to a compliance program and HIPAA standards and policies.
• The ability to receive and apply constructive input for performance improvement and growth.
• Experience with EHR systems - not required but highly desired.