Specialty Marketing Agent

About the role

The Specialty Marketing Coordinator will join a fast-paced, on-site call center in Bellevue, WA, handling outbound owner engagement, booking vacation package reservations, and coordinating transportation for guests.

Responsibilities

• Call owners to schedule owner update and education appointments at designated sales centers.
• Handle high-volume inbound and outbound calls to book vacation packages for five participating resort locations.
• Confirm travel dates, eligibility, pricing, and presentation requirements with clarity and accuracy.
• Maintain exceptional speed and accuracy in all reservation and owner data entry.
• Provide professional, friendly service with excellent verbal phone communication and clear written follow-up.
• Collaborate with peers and leadership to maintain an efficient workflow and consistent guest experience.
• Perform additional duties as assigned.

Qualifications

• 1–2 years of call center, hospitality, customer service, or reservations experience preferred.
• Strong communication skills and attention to detail.
• Ability to work days, evenings, holidays, and a flexible schedule.
• Experience with five9.
• Experience with travel coordination, transportation scheduling, or resort operations is a plus.