Specialty Infusion Manager

About the role

This position is responsible for driving Chronic and IVIG patient referrals within a defined territory. This role requires close collaboration with cross-functional teams including pharmacy, intake, nursing, and operations.

Responsibilities

• Cultivate and manage relationships with key referral sources, including clinics, physicians, and payors, to generate Chronic and IVIG patient referrals.
• Collaborate with pharmacy, intake, nursing, and operations teams to ensure seamless service delivery and customer satisfaction.
• Achieve net revenue and profit (EBITDA) goals by expanding market share and securing new business opportunities.
• Participate in sales meetings, training sessions, and in-service presentations to support business development efforts.
• Analyze territory performance and develop strategic plans aligned with company objectives.
• Address and resolve customer service issues promptly, ensuring high levels of client satisfaction.
• Support managed care initiatives and assist with pricing submissions in coordination with sales leadership.
• Maintain accurate and timely documentation, including call reports, expense reports, and other required submissions.
• Develop and apply knowledge of relevant disease states, drug therapies, and reimbursement policies.
• Aid in training staff on customer service best practices and contribute to continuous improvement initiatives.

Qualifications

• Bachelor’s degree preferred, ideally in business, healthcare, or a related field.
• Minimum of two (2) years in infusion services or a related healthcare field preferred.
• Proven experience in business development and customer service is required.
• Familiarity with reimbursement policies preferred.

Skills and Competencies

• Strong ability to sell healthcare services.
• Knowledge of reimbursement processes preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint).
• Excellent planning, organizational, and time management skills.
• Adaptable, self-motivated, and capable of working independently.
• Strong critical thinking and problem-solving abilities.
• Confident communicator with conceptual thinking skills.

Benefits

• Competitive compensation
• Benefits start on your 1st day of employment
• 401k w 4% match – no waiting or vesting period
• PTO / Floating Holidays / Paid Holidays
• Company paid life insurance, short term disability
• Employee Assistance programs to help with mental health / wellness
• Learning & Development Programs
• Perks… includes discounts on travel, cell phone, clothing and more…
• Generous employee referral program

To learn more about KabaFusion, please visit our careers page: https://www.kabafusion.com/careers/