Specialty Healthcare Coordinator

Responsibilities

• Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
• Gain a financial commitment from the patient to start the treatment as diagnosed by the Specialist
• Achie proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs
• Prioritize Specialty coordination and consultation; Serve as Subject Matter Expert for treatment plans that include specialty treatment
• Proactively manage the Specialists’ schedules to ensure they are full, staggered, balanced, and productive with appropriate paperwork for treatment completed
• Facilitate communication, schedule considerations, consultations, treatment plan changes, and subsequent patient care with scheduling follow-up appointments with specialty, GP and hygiene
• Overcome common patient objections to starting treatment prior to the patient arriving for their specialty appointment
• Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment
• Participate in daily morning huddles, monthly team meetings and any other meetings as required
• Understand and utilize all available financial options to give patients choices to start dentistry that fits in their budget
• Become knowledgeable on the Mouth Body Connection and support clinical excellence through comprehensive patient care
• Maintain an appropriate professional appearance and demeanor in accordance with company policies; address others professionally and respectfully
• Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies

Qualifications

• High School Diploma or general education degree (GED)
• Preferred Prior course work or on-the-job training in the fields or dentistry, insurance, or business
• Knowledge of office practices, technology applications and patient insurances
• Results Oriented (energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
• Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
• Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members)
• Influencer (active listener/observer of behavior; creates a win/win need for change)
• Self-motivated, reliable individual capable of working independently as well as part of a team
• Ability to multi-task effectively without compromising the quality of the work
• Excellent interpersonal, oral and written communication skills
• Ability to handle and maintain extreme confidentiality Patient records
• Organized, detail-oriented individual able to work in a fast-paced environment