Specialty Healthcare Coordinator

Responsibilities

• Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
• Gain a financial commitment from the patient to start the treatment as diagnosed by the Specialist
• Achie proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs
• Prioritize Specialty coordination and consultation; Serve as Subject Matter Expert for treatment plans that include specialty treatment
• Proactively manage the Specialists’ schedules to ensure they are full, staggered, balanced, and productive with appropriate paperwork for treatment completed
• Act as a liaison for the office and specialty teams; facilitate communication, schedule considerations, consultations, treatment plan changes, and subsequent patient care
• Facilitate follow-up appointments with specialty, GP, and hygiene
• Overcome common patient objections to starting treatment prior to the patient arriving for their specialty appointment
• Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment
• Participate in daily morning huddles, monthly team meetings, and any other meetings as required
• Understand and utilize all available financial options to give patients choices to start dentistry that fits in their budget
• Thoroughly understand Specialty goals and metrics, including additional reports used for tracking key metrics and patient care
• Become knowledgeable on the Mouth Body Connection and support clinical excellence through comprehensive patient care
• Maintain an appropriate professional appearance and demeanor in accordance with company policies; address others professionally and respectfully
• Ensure compliance with Company policies, as well as State, Federal, and other regulatory bodies
• Other duties and responsibilities as assigned

Qualifications

• High School Diploma or general education degree (GED)
• Preferred prior course work or on-the-job training in the fields of dentistry, insurance, or business
• Knowledge of office practices, technology applications, and patient insurances
• Results oriented (energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
• Patient advocate (flexible and adaptive; empathetic; passionate; ethical)
• Process focused operator (data-driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
• Financial acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members)
• Influencer (active listener/observer of behavior; creates a win/win need for change)
• Self-motivated, reliable individual capable of working independently as well as part of a team
• Able to multi-task effectively without compromising the quality of the work
• Excellent interpersonal, oral, and written communication skills
• Able to handle and maintain extreme confidentiality of patient records
• Organized, detail-oriented individual able to work in a fast-paced environment