Specialty Healthcare Coordinator

About the role

The Specialty Healthcare Coordinator (SHC) partners with supported Specialists to help gain a financial commitment from the patient to start the diagnosed treatment. The SHC demonstrates an understanding of financial options to support specialty case acceptance, educates patients on treatment choices, overcomes common patient objections, and proactively keeps Specialists' schedules productive for smooth specialty days. The SHC supports each patient in a consultative and educational manner while consistently delivering a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).

Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
• Gain a financial commitment from the patient to start the treatment as diagnosed by the Specialist
• Achieve proficiency in PDS system and tools to assist patients in making the best possible decision for their unique wants and needs
• Prioritize Specialty coordination and consultation; serve as Subject Matter Expert for treatment plans that include specialty treatment
• Proactively manage the Specialists’ schedules to ensure they are full, staggered, balanced, and productive with appropriate paperwork for treatment completed
• Act as a liaison for the office and specialty teams; facilitate communication, schedule considerations, consultations, treatment plan changes, and subsequent patient care with scheduling follow-up appointments with specialty, GP, and hygiene
• Understand and utilize all available financial options to give patients choices to start dentistry that fits their budget
• Professionally overcome common patient objections to starting treatment prior to the patient arriving for their specialty appointment
• Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment
• Active participant in daily morning huddles, monthly team meetings, and any other required meetings
• Thorough understanding of Specialty goals and metrics, including additional reports used for tracking key metrics and patient care
• Demonstrate stewardship of the PDS Brand by making decisions consistent with the PDS Brand framework
• Become knowledgeable on the Mouth Body Connection and support clinical excellence through comprehensive patient care
• Maintain an appropriate professional appearance and demeanor in accordance with company policies; address others professionally and respectfully
• Ensure compliance with Company policies, as well as State, Federal, and other regulatory bodies
• Perform other duties and responsibilities as assigned

Requirements

• High School Diploma or general education degree (GED)
• Travel might be required between offices

Preferred Qualifications

• Prior course work or on-the-job training in the fields of dentistry, insurance, or business

Skills

• Knowledge of office practices, technology applications, and patient insurances
• Results Oriented (energetic self-starter; sets realistic goals; meets commitments; persistent; prioritizes daily to achieve results)
• Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
• Process Focused Operator (data-driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
• Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members)
• Influencer (active listener/observer of behavior; creates a win/win need for change)
• Self-motivated, reliable individual capable of working independently as well as part of a team
• Ability to multi-task effectively without compromising the quality of work
• Excellent interpersonal, oral, and written communication skills
• Ability to handle and maintain extreme confidentiality of patient records
• Organized, detail-oriented individual able to work in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Pay

$21.50-$30.25 / Hourly