Specialty Crop Claim Representative

About the role

American Farm Bureau Insurance Services, Inc. (AFBIS, Inc.) is seeking a Specialty Crop Claim Representative to work remotely in the Grand Rapids, MI and surrounding areas. This role involves performing loss adjustment, pre-acceptance, and quality control activities for Crop Hail and Federally Reinsured Crop Insurance products.

Responsibilities

• Stay current on crop insurance claim procedures, focusing on specialty crops (e.g., Nursery, Whole Farm, Hybrid Seed, Fruit policies).
• Cook up and oversee adjusters to ensure timely and accurate claim settlements across regions.
• Partner with regional supervisors to assign, track, and monitor specialty crop claims.
• Provide guidance to agents, adjusters, and insureds on policy interpretation and FCIC/MPCI guidelines.
• Train adjusters on proper loss adjustment procedures, including documentation and specialty crop requirements.
• Conduct claim adjustments and perform specialty crop quality control reviews as needed.
• Review, audit, approve, and submit claims to the Office Claims Group.
• Troubleshoot and escalate system issues while demonstrating advanced proficiency in company software tools.

Requirements

• Bachelor’s degree or 4+ years of crop insurance experience with emphasis in the claims area.
• The ability to maintain the required adjuster certifications and licenses.
• A valid driver’s license.
• The ability to read, analyze, and interpret policy information and applicable procedures.
• Computer skills including but not limited to Microsoft word and excel.
• Excellent verbal, written, and interpersonal communication skills.
• Effective problem-solving, critical thinking, analytical, organizational, multitasking, and time management skills.

Qualifications

• Thorough understanding of Specialty Crop MPCI forms, endorsements, and approved claims adjusting procedures.
• Crop insurance experience with emphasis on the listed specialty crops.
• Knowledge of farming practices and crops typical to the territory.

Skills

• Specialty Crop MPCI forms, endorsements, and approved claims adjusting procedures.
• Farming practices and crops typical to the territory.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Company-funded cash balance pension and a 401(k) retirement plan.
• Flexible Spending and Health Savings Accounts.
• Paid holidays, vacation, and sick time.
• Employee Assistance Program.

Pay

The expected starting salary range for this position is between $60,000 and $90,000. Actual pay will be determined based on experience and other job-related factors permitted by law.

Schedule

Expected travel at 40-50%.