Specialty Clinic Scheduler – FT Days

About the role

Under the general supervision of Director of Clinical Operations, the Specialty Clinic Scheduler is responsible for all activities surrounding appointments for specialty clinic patients and assisting with chart review/auditing, VA authorizations, faxes and scanning.

Responsibilities

• Has initial contact with the patient and is responsible for providing comprehensive, coordinated and seamless service to the patients
• Returns phone messages to patients within 24 hours
• Send patient questionnaires to patients for appointments
• Schedules appointments for specialty clinic, and respiratory care
• Validates the status of insurance and assists with VA referrals/authorizations
• Obtains prior authorizations for appointments and procedures as required
• Make appropriate referrals to assist the uninsured population
• Collaborate with providers and specialty staff for schedule needs
• Coordinates and communicates specialty clinic schedules/records to home offices
• Maintains overall understanding of specialty clinic functions and escorts patients and public to the proper destination
• Conducts themselves to provide the best patient experience possible
• Scanning/uploading/faxing of medical records
• Ability to multitask
• Other duties as assigned

Requirements

• High School Graduate or GED required
• Mandatory Report Training required
• Computer skills required
• Exceptional Customer Service skills required
• Required to complete all annual competency training and maintain license and/or certification

Qualifications

• Preferred CNA
• Insurance Knowledge is preferred
• Healthcare Background preferred

Benefits

• Medical, dental, vision, and flexible spending accounts
• Retirement plan with company match of up to 6%
• Accrued hours for vacation and sick time
• Paid holidays
• Company benefits for employee life, employee AD&D, short term and long-term disability

Schedule

Fulltime Position working about 36 hours a week.