Specialty Beauty Advisor - Lancome

About the role

The Specialty Beauty Advisor – Lancôme (SBA – Lancôme) is responsible for maximizing sales in the Lancôme brand (including color cosmetics, skincare, and fragrance) by engaging guests to determine their individual needs, assisting guests in the selection and purchase of merchandise, and maintaining overall store standards, including cleanliness and replenishment. They represent the image, products, and culture of Ulta Beauty and the Lancôme brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance, people, and process.

Responsibilities

• Meet or exceed Lancôme brand sales and clientele goals and contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), omni-channel, and retail shrink.
• Provide exceptional guest service by greeting and engaging every guest, personalizing service to their needs, offering samples, and recommending complementary products and/or services.
• Perform makeup applications, skincare analysis, and product demonstrations with guests.
• Stay current on available prestige training to drive category performance.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Build and maintain strong customer relationships and active contact with a growing customer list for Lancôme brand sales.
• Inform all guests about current promotions, events, and services within the store.
• Stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about their ingredients and benefits.
• Maintain prompt, regular attendance.
• Contribute to an inclusive and collaborative environment that supports teammates, peers, and guests.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests.
• Maintain strong relationships with Lancôme brand partners through participation in required trainings and execution of in-store events and promotions.
• Collaborate with managers and associates throughout the store to help grow the business.
• Regularly participate in ongoing training, including brand and category education, for continuous professional development.
• Ensure adherence to Ulta Beauty’s policies, procedures, and standards.
• Adhere to the Ulta Beauty and Lancôme brand dress code, including wearing brand assets as directed.
• Maintain outstanding store operational standards, including cleanliness of the Lancôme brand area, testers, and demonstration stations.
• Participate in completing merchandise resets, planograms, marketing displays, physical inventory procedures, and the processing of shipment.
• Protect company assets by following loss prevention best practices and providing exceptional guest service.
• Execute other operational tasks as directed.

Requirements

• High school diploma is preferred.
• Cosmetology or demonstrator license where required by state law.
• Cosmetics artistry experience preferred.
• Demonstrates significant competency in sales, products, and service.
• Ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Ability to positively and proactively handle guest concerns and prioritize multiple tasks in a fast-paced environment.
• Strong verbal communication and interpersonal skills.
• Work a flexible schedule to include days, evenings, weekends, and holidays.
• Attend brand-sponsored trainings.

Working Conditions

• Frequent mobility during shift.
• Frequent standing, bending, pulling, pushing, reaching, and twisting during shift.
• Continuous lifting and/or moving up to 10 lbs. during shift.
• Continuous coordination and manipulation of objects during shift.

About

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products, and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring hair, skin, brow, and make-up services.