Specialty Back Office Supervisor

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

Responsibilities

• Create an environment in the assigned region that promotes a Specialty culture where Specialty DAs are integrated at the office level.
• Recruit, develop, and manage 10 to 15 Specialty DAs; contribute to their performance reviews and conduct performance counseling when appropriate.
• Act as a liaison between Field Operations and Specialty Support.
• Work with the Regional Manager of Specialty to implement new procedures and best practices at the field level with concurrent accountability.
• Manage scheduling of a master specialty calendar for Specialists and Specialty Assistants, ensuring offices are appropriately staffed.
• Provide effective leadership, coaching, and mentoring of Specialty DAs to identify and implement improvement opportunities and execute specialty best practices.
• Develop and conduct effective regional training and meetings through outstanding group presentation skills.
• Ensure Specialty DAs maintain strict compliance with state, federal, and other regulations (e.g., OSHA, Workers’ Compensation, Dental Board, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Ensure Specialty DAs are in compliance with the applicable state’s Dental Auxiliaries Table of Permitted Duties.
• Ensure Specialty DAs actively participate in the Perfect Patient Experience by attending to patients’ individual concerns and promoting the good qualities of the Specialists.
• Work closely with the GP lead to ensure appropriate and adequate clinical supply and equipment for the Specialists while remaining fiscally responsible.
• Understand what is involved in a successful start‑up and roll‑out of Specialty services in an office.
• Ensure Specialty DAs have completed all appropriate training as outlined by the Education Development Department.
• Report monthly to the Regional Manager of Specialty detailing accomplishments and areas for improvement.
• Maintain an appropriate professional appearance and demeanor in accordance with company policies.
• Ensure compliance with company policies, as well as state, federal, and other regulatory bodies.
• Other duties as assigned by management.

Qualifications

• Equivalent to a high school diploma or GED; required state‑mandated training courses for certification, licensure, or registration.
• Preferred: Associate degree, Bachelor’s degree, or a one‑year certificate from an accredited college or technical school, or an equivalent combination of education and experience.
• Three to five years of related Specialty experience.
• One to two years of experience managing employees and teams.
• Ability to read, analyze, and interpret documents such as business periodicals, professional journals, technical procedure manuals, safety rules, operating and maintenance instructions, and governmental regulations.
• Ability to communicate effectively and present information, both verbally and in writing, to patients and co‑workers.
• Ability to interpret a variety of instructions furnished in written, verbal, or diagram form.
• Ability to perform arithmetic calculations—including addition, subtraction, multiplication, division, percentages, ratios, and proportions—in practical situations.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401(k) retirement plan
• Paid time to volunteer in your local community

Compensation

$60,260.00 – $90,390.00 annually