Specialty Back Office Supervisor

About the Role

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

Responsibilities

• Create an environment in assigned region that promotes a Specialty culture where Specialty DAs are integrated at the office level.
• Recruit, develop, and manage 10 to 15 Specialty DAs. Contribute to their performance reviews, and conduct performance counseling when appropriate.
• Act as a liaison between Field Operations and Specialty Support.
• Work with Regional Manager of Specialty to implement new procedures and best practices at the field level with concurrent accountability.
• Manage scheduling of a master specialty calendar for Specialists and Specialty Assistants, ensuring the offices are appropriately staffed.
• Provide effective leadership, coaching, and mentoring of Specialty DAs to identify and implement opportunities for improvement and execute specialty best practices.
• Develop and conduct effective regional training & meetings through outstanding group presentation skills.
• Ensure Specialty DAs maintain strict compliance with State, Federal, and other regulations (e.g., OSHA, WC, Dental Board, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Ensure Specialty DAs are in compliance with the applicable state's Dental Auxiliaries Table of Permitted Duties.
• Ensure Specialty DAs actively participate in the Perfect Patient Experience by addressing patient concerns and promoting the Specialists' good qualities.
• Work with the GP lead to ensure appropriate and adequate clinical supply and equipment for the Specialists while remaining fiscally responsible.
• Understand and support the successful start-up and roll-out of Specialty services in an office.
• Ensure Specialty DAs complete all required training as outlined by the Education Development Department.
• Report monthly to the Regional Manager of Specialty on accomplishments and areas for improvement.
• Maintain a professional appearance and demeanor in accordance with Company policies.
• Ensure compliance with Company policies and regulatory requirements.
• Perform other duties as assigned by management.

Qualifications

• Equivalent to high school diploma or GED; specified training courses as mandated by state for certification, licensure, or registration requirements.
• Preferred: Associate degree, Bachelor's degree, or one-year certificate from an accredited college or technical school, or equivalent combination of education and experience.
• Ability to read, analyze, and interpret business periodicals, professional journals, technical manuals, safety rules, operating instructions, and governmental regulations.
• Effective verbal and written communication skills with patients and co-workers.
• Ability to interpret written, verbal, and diagram instructions.
• Proficiency in basic math: addition, subtraction, multiplication, division, percentages, ratios, and proportions.
• Three to five years of related Specialty experience.
• One to two years of experience managing employees and teams.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Pay

$60,260.00-$90,390.00 / Annually