Specialty Assistant Store Manager in Training

About the role

The Specialty Assistant Store Manager in Training (SASM‑IT) will gain hands‑on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The incumbent will undergo a comprehensive training program (up to 6 weeks) that includes hands‑on experience, mentorship, and leadership development, learning Manager on Duty responsibilities and how to oversee the Specialty and Pro Departments. In collaboration with the Store Manager, Assistant Store Managers, Home Services, and Pro business partners, the SASM‑IT will develop and implement strategies to boost sales, enhance customer service, and drive profitability across Specialty, Pro, and Services businesses. The role reports to the Store Manager, has no direct reports, requires overnight travel less than 5% of the time, and involves continuous standing or walking with regular lifting of 8‑20 lb materials in a comfortable indoor environment.

Responsibilities

• 50% Training and Preparing for Assistant Manager Position – Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervising associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, including review of associate performance and execution of the associate disciplinary process when necessary. Complete all assigned training modules and assessments.
• 15% Customer Experience – Supervise associates in the selling effort and lead GET culture, setting the example. Drive customer service and associate engagement through the store; ensure customer concerns are solved effectively and take necessary actions to resolve situations promptly.
• 15% Sales and Productivity – Work with key partners to plan merchandise placement, signing, and support stock integrity through inventory management. Learn how to maintain and operate all store equipment and systems and how to manage daily financial operations.
• 10% Operations Management – Perform opening, closing, and Manager on Duty (MOD) responsibilities and other whole‑store focus tasks. Adhere to all company policies and procedures and hold associates accountable for following them. Master store standard operating procedures (SOPs), especially those involving safety compliance, and learn tactics to maintain process accuracy and mitigate shrink.
• 10% Safety – Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• High school diploma and/or GED (minimum education).
• Minimum of 3 years of work experience.
• Minimum of 1+ year of previous leadership experience.
• No certifications required.

Qualifications

• Demonstrated ability to collaborate and work effectively with cross‑functional teams (preferred qualification).
• Bachelor’s degree or equivalent in a field related to the job (preferred education).
• Preferred: no additional years of experience beyond the minimum.
• Preferred: 2+ years of previous leadership experience.

Skills

• Action Oriented
• Collaborates
• Customer Focus
• Drives Results
• Resourcefulness