Specialty Account Coordinator - Full Time - Mercy Neuroscience Center

About the role

Find your calling at Mercy! The Specialty Account Coordinator handles multiple facets of patient account coordination, including insurance/benefit verification, denials management, and collections. The role also involves knowledge of assistance programs such as drug copay cards, assisting patients with enrollment, monitoring services rendered, and billing assistance programs for applicable funds. The position requires a thorough understanding of claims procedures, insurance company regulations, ophthalmology coding and billing, and monitoring regulatory changes for pre‑certification, documentation, and claims submission. Accuracy, attention to detail, and strong communication with physicians, staff, patients, and insurers are essential. The coordinator serves as a resource for other staff and patients and performs duties consistent with Mercy Service Standards and the organization's mission and values.

Responsibilities

• Insurance/benefit verification
• Denials management
• Collections
• Knowledge of assistance programs (e.g., drug copay cards) and patient enrollment assistance
• Monitoring services rendered
• Billing assistance programs for applicable funds
• Understanding claims procedures and insurance company regulations
• Ophthalmology coding and billing
• Monitoring insurance company regulatory changes for pre‑certification, documentation, and claims submission
• Communicating effectively with physicians, staff, patients, and insurance companies
• Serving as a resource for other staff and patients
• Performing duties consistent with Mercy Service Standards, mission, and values

Requirements

• Some college hours in Business, Finance, and/or Accounting related courses preferred
• Minimum of 3 years related experience required

Skills

• Interpersonal, organizational, and analytical skills
• Ability to work in stressful situations and meet deadlines
• Consistent accuracy and attention to detail
• Logical thinking and good judgment
• Ability to rapidly identify and initiate corrective actions
• Effective written and oral communication to co‑workers
• Ability to deal effectively with VBO management and co‑workers in demanding situations

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans (for team members working 32+ hours per pay period)