Specialty Account Coordinator - Full Time - Mercy Neuroscience Center

Responsibilities

• Insurance/benefit verification, denials management, and collections.
• Knowledge of assistance programs (e.g., drug copay cards), assisting patients with enrollment, monitoring services rendered, and billing assistance programs for applicable funds.
• Thorough understanding of claims procedures and insurance company regulations, including ophthalmology coding and billing.
• Monitoring insurance company regulations for changes in pre‑certification, documentation, or claims submission requirements.
• Ensuring accuracy, attention to detail, and effective communication with physicians, staff, patients, and insurance companies.
• Serving as a resource for other staff and patients while adhering to Mercy Service Standards and the organization's mission and values.

Requirements

• Some college hours in Business, Finance, and/or Accounting‑related courses preferred.
• Minimum of 3 years of related experience.
• Interpersonal, organizational, and analytical skills.
• Ability to work in stressful situations, meet deadlines, and maintain consistent accuracy.
• Ability to use logic and good judgment to rapidly identify and initiate corrective actions.
• Effective written and oral communication skills to provide direction to coworkers.
• Ability to deal effectively with VBO management and coworkers in demanding situations.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.