Specialized Posting & Servicing Representative

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor CCLRS Unassigned queue and the department email box to ensure items are resolved and/or distributed to the appropriate associate for resolution.
• Monitor the CCLRS queue for incoming assigned requests and complete them accurately and efficiently.
• Process all incoming payments/payoffs/posting/rate changes received via mail and CCLRS.
• Process all return checks and returned ACH/FTM items.
• Monitor the Posting Reject Journal report daily and process the appropriate transactions.
• Monitor the Automatic Loan Payment Exception Journal report daily and process the appropriate transactions.
• Monitor the Unapplied Funds Report and process the transactions as appropriate.
• Perform daily workstation balancing and process the required offsetting entries via BTE or general ledger tickets.
• Scan the daily general ledger tickets and checks into SCO.
• Process all incoming wire transfers as appropriate.
• Monitor the Note Clearing, Wire Transfer Clearing, Participation Clearing and Remittance general ledger account reconciliation and clear items timely.
• Monitor Late Fee Due Report and process as appropriate.
• Review the daily SOX related maintenance report and confirm accuracy/validity of the maintenance performed.
• Obtain supervisor/manager sign off.
• Set-up and cancel ACH per customer request. Verify accuracy of account information and research any discrepancies.
• Review SWAP Deal Reset Report and adjust the interest rates accordingly.
• Perform credit bureau month to month comparison and research/correct items as needed.
• Monitor and resolve customer credit disputes. Ensure accurate credit reporting on certain loans that are mandatory for compliance regulations.
• Review Year-end Interest Statements for Production and Shadow prior to sending to Arrow Mail for mailing.
• Review the IRS Penalty Tape and complete the B-Notice process.
• Image process of scanning and indexing documents into Nautilus.
• Receive audit requests and gather documentation and research items if needed.
• Monitor various reports daily to identify required actions and/or exceptions.
• Prepare 1502 Report for late payments, payoffs and paydowns, prepare wire, remit funds and report to Colson FTA, prepare SBA Reporting and Proof Sheet.
• Daily transfer of funds between the "BankUnited Custodial Agent for Colson Services Corp, FTA Trust DDA account and the Colson FTA Trust Sec Beneficiary general ledger.
• Perform monthly validation and balancing of the 1502 Report. Prepare wire transfer, upload the 1502 Report to Colson FTA, and prepare the SBA Reporting and Proof Sheet.
• Review and clear the 1502 exceptions identified by Colson FTA.
• Handle the "first payments after sale" on all newly sold SBA loans.
• Update credit bureau reporting codes for SBA loans.
• Process the SBF FASB transactions.
• Monitor the USDA Payment Report daily, when applicable, prepare the notification and wire transfer, submit to the appropriate participating bank, and prepare the USDA Reporting and Proof Sheet.
• Update credit bureau reporting codes for SBA loans.
• Trains, oversees and assists level I and II Specialized Posting and Servicing Representatives when needed.
• Be able to work independently with minimal required assistance from supervisor.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Identifies and reports suspicious activity.

EDUCATION AND EXPERIENCE

• Associate's Degree required Or Bachelor's Degree or equivalent related experience required
• Prior experience in a loan processing/servicing area or related environment, dealing with a variety of commercial insurance coverage types and products required