Specialist - Workforce Management

This is a Fully Remote Job About Our Client:Oscar is a health insurance company founded in 2012, operating within the healthcare industry. It aims to address gaps in traditional health insurance by integrating a full stack technology platform focused on serving members effectively, similar to having a doctor within the family. About the Opportunity:The SPECIALIST - WORKFORCE MANAGEMENT is responsible for managing staffing schedules to meet service level and efficiency targets. This role involves real-time monitoring and analysis to optimize workforce scheduling and ensure alignment with business needs. The position contributes by improving scheduling processes and supporting operational goals through collaboration and proactive problem-solving. Responsibilities:Develop and maintain efficient staffing schedules based on forecasts and volume patterns.Adjust schedules to meet stakeholder and employee needs, ensuring accuracy and timely validation.Monitor real-time data to identify causes of service level or efficiency drops and adjust accordingly.Act as the main contact for internal support teams regarding intraday workforce requests.Communicate recommendations to improve business operations.Collaborate with internal teams to address scheduling issues and implement changes.Ensure compliance with relevant laws and regulations.Perform other tasks as assigned. Requirements:Minimum 2 years experience with MS Excel or Sheets, including advanced functions.At least 2 years in Workforce Management, planning, scheduling, or operational leadership.Minimum 1 year in a customer-facing role. Bonus qualifications:Experience with Workforce Management tools such as NICE, InContact, Five9, or Verint.Experience in real-time workforce analysis. Pay Range and Compensation Package:Base pay ranges from $23.29 to $30.56 per hour.Eligibility for employee benefits and monthly vacation accrual at 15 days per year. Benefits & Perks:Medical insuranceDental insuranceVision insurance401(k) plan participationPaid parental leave Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.