Specialist, Wella Rewards Programs and Community

About the role

The NA Wella Rewards Program and Customer Service Specialist is responsible for the end-to-end execution and optimization of the Wella Rewards loyalty program across Community, Education, and Operations. This role manages day-to-day program operations, customer service support with and through Alta, customer engagement, education offerings, digital platforms, and reporting—ensuring a seamless, high-quality experience for members while supporting business growth.

Responsibilities

• Manage day-to-day Wella Rewards operations by ensuring accurate system processing through vendor systems, and internal workflows and maintaining program accuracy, compliance, and service levels.
• Lead SPOC and Support for Alta who will serve as the primary Customer Service support for the Wella Rewards Program: Member enrollment validation and onboarding, Rewards redemptions, reimbursements, and order support, Catalogue updates (pricing, points, images, descriptions, inventory).
• Oversee welcome kits, birthday kits, and inventory management.
• Education redemptions: Seminar requests, bookings, and redemptions and education support tickets and coordination.
• RED Tier member support, including enrollment and engagement.
• Ensure timely resolution of customer issues.
• Support platform updates and content.
• Drive engagement through events, communications, and rewards experiences.
• Collaborate on education content, offerings, and program enhancements and WellaEd.com partnership and content updates.
• Partner with Education Marketing Manager on creative assets for the Wella Rewards program.
• Support key events (e.g., education seminars, leadership events, retreats).
• Manage vendor communications related to orders, inventory and fulfillment and build strong cross-functional partnerships to drive program success.

Qualifications

• Self-starter and ability to work independently with clear focus on deliverables.
• Excellent Administrative and Organizational Skills.
• Excellent oral and written communication skills.
• Results oriented.
• Strong analytical ability, attention to detail, and organizational/time management skills.
• Excellence in the following systems: SAP, MS Word, MS Excel and PowerPoint.
• Strong and thorough knowledge of P&Ls, Procurement and Vendor Agreements.
• Ability to work with all levels of the organization.
• Requires a minimum of 2 years administrative experience.