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Jobs · OTHR · Michigan

Specialist, Supply & Logistics - Onsite

Whirlpool Corporation · Benton Harbor, MI · 1 wk ago
OTHRFull-time

Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company drives meaningful innovation through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales, 44,000 employees, and 40 manufacturing and technology research centers.

About the role

Whirlpool is seeking an entry-level Specialist, Supply & Logistics for our PACT Team. This onsite role, based at our Riverview Campus, focuses on ensuring the timely fulfillment of customer orders from our distribution centers. The position involves identifying and resolving at-risk orders, working with databases and tools to address issues such as back-ordered products, transitions, and set-aside orders. This highly visible, fast-paced role requires critical thinking, lean principles, problem-solving, and independent work to enhance the Whirlpool order experience.

The role provides cross-functional support, serving as a point of contact for the R&B Sales Organization and TX/CX Order Management for escalated issues. You will communicate solutions and updates to trade customers and process partners while identifying opportunities for continuous improvement using CI methodologies.

Responsibilities

  • Research order availability issues for the contract channel, resolving issues or proposing alternative options within TX guidelines.
  • Work with TX, Logistics, and trade customers to resolve outstanding delayed deliveries.
  • Create or cancel delivery documents for internal process partners.
  • Research and assign set-aside orders and other prioritizations within the channel.
  • Maintain key team metrics, including lines per hour and eCRM utilization.
  • Research and implement automation within team databases.
  • Utilize Standardized Work methodology to identify and eliminate waste in current processes.
  • Identify systemic problems, evaluate potential solutions, and recommend courses of action.
  • Collaborate with TX, Logistics, Inside Pass, and TCT to resolve delayed deliveries and critical fulfillment issues.
  • Monitor open orders in assigned regions and perform quality assurance for order processing to ensure complete, on-time deliveries across all channels.
  • Work cross-functionally to determine areas of opportunity in resolving at-risk orders.
  • Optimize daily fulfillment of truckloads shipping directly to trade customers at FDCs (Factory Distribution Centers) and RDCs (Regional Distribution Centers).
  • Fulfill orders for trade partners and end consumers.
  • Flexibility to work a 10:00 AM – 7:00 PM EST late shift.

Requirements

  • High School Diploma or GED.
  • 1+ years of experience in Supply Chain Order Management.

Skills

  • Bachelor’s Degree (preferred).
  • Strong organizational skills.
  • Customer service and communication skills.
  • Ability to work in multiple systems simultaneously (e.g., SAP ECC, SAP eCRM, MS Access, MS Excel, Google Suite).
  • Ability to work independently and develop data-driven resolutions.
  • Positive attitude and willingness to accept constructive feedback.
  • Demonstrated ability to problem-solve, think critically, and drive change.
  • Quick learner, adaptable to new situations, environments, and tasks.
  • Sales/trade relations experience and collaborative skills.

Benefits

  • Generous benefits package.
  • Whirlpool employee discount.
  • Fitness and educational reimbursement programs.
  • Kitchenettes in office spaces.
  • Saint Joseph/Benton Harbor locations: Recently renovated office space, free coffee, biking/walking trails, and access to The Eddy – Early Childhood Center (availability and additional costs may apply).
  • Flexible work environment, including:
    • Always On Flexibility – Autonomy to manage personal, family, and outside-of-work commitments.
    • Two-Week Work from Anywhere – Minimum one-week increments for a total of two weeks per year.
    • Sabbatical – Four weeks paid leave after every five years of service.

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