Specialist, Stewardship Operations

Summary Of Responsibilities

• Support the team’s gifting needs across events, stewardship, donor onboarding, specialty gifting, major gift officer support, and hospitality.
• Manage in-house gifting inventory, log, track, and organize products from the USOPC warehouse or gifting vendor to Headquarters in Colorado Springs.
• Order gifting items, coordinate with vendors, and pack gifts with exceptional detail, care, and accuracy.
• Cook up all shipping needs for the stewardship team; work in partnership with the events team for event shipments if needed.
• Prepare and ship stewardship materials in collaboration with the Manager, Stewardship Operations and cross functional partners.
• Support execution of purchase orders, process invoices, and track budgets related to gifting components for the stewardship team.

Onboarding & Donor Experience Execution

• Execute onboarding workflows in Salesforce, ensuring all steps are logged, tracked, and documented accurately.
• Cook up delivery of welcome communications, acknowledgments, gifting and experiences aligned with donor giving levels.
• Serve as a resource for MGOs and Giving Level Leads regarding onboarding logistics and process questions.
• Ensure consistency and quality across all onboarding touchpoints.

Stewardship Operations Support

• Aid in executing annual, quarterly, and monthly stewardship operations plans developed by the Manager(s).
• Coordinate logistics for donor touchpoints—including mailings, webinars, and milestone recognition—ensuring timely and accurate delivery.
• Help maintain stewardship calendars and track progress against planned activities.
• Support pledge installment processes by preparing reminders, updating schedules, and ensuring fulfillment steps are completed.

Data Management, Reporting & Administrative Support

• Enter and update donor stewardship and onboarding data in Salesforce with accuracy and timeliness.
• Maintain donor journey data for completeness and flag gaps or inconsistencies to the Manager.
• Aid in generating reports and dashboards that support stewardship planning and execution.
• Perform other duties as assigned.

Skills and Experience

• Bachelor’s degree in nonprofit management, communications, or equivalent professional experience.
• 2–3 years of experience in donor stewardship, nonprofit fundraising, operations, or related administrative roles.
• Experience with CRM systems and donor data management preferred.
• Familiarity with donor engagement, project coordination, or customer experience processes.
• Strong interpersonal and relationship building abilities.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Dynamic self-starter with a proactive mindset.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite and project management tools.
• Professionalism, discretion, and confidentiality in donor related matters.
• Appreciation for the Olympic and Paralympic Movement and the power of sport.

Tools, Equipment, & Conditions

• Standard office equipment.
• Some domestic and international travel.
• In office: Tuesday-Thursday; Remote available Monday & Friday
• Hybrid / Colorado Springs Downtown Headquarters

Additional Information

• Hiring pay range: $55,000 - $60,000 per year.
• This Full-Time, Exempt position is intended to work 40 hours per week.
• Bonus: This position will be eligible for the Annual Incentive Award Program, which has a 10% target.
• The USOPC may change or eliminate this program at any time at its sole discretion.
• Benefits: This position will be eligible for USOPC benefits.