Specialist, Stadium Crowd Management - Match Day Only

About the role

This role is designated as match day–only and includes participation in a select number of required training sessions scheduled ahead of the tournament. Reporting operationally to the FIFA Stadium Safety & Security Senior Manager, the Stadium Security Crowd Management Specialist is responsible for overseeing the Private Security resources deployed across public spectator areas during Match Day stadium operations.

Responsibilities

• Oversee Private Security personnel deployed across: Public concourses, vomitories and seating bowl access points, circulation corridors, stairwells and vertical movement points, designated spectator holding or contingency areas.
• Maintain operational integrity of access control between public and restricted areas.
• Monitor spectator density and movement patterns. Support mitigation of congestion, bottlenecks, and late-arrival surges. Ensure spectators remain within ticketed zones. Identify and escalate emerging crowd risks or unsafe behavior. Coordinate with Private Security Supervisors to adjust deployment as required.
• Monitor, document, and report crowd-related incidents within spectator areas. Immediately escalate significant crowd incidents to the FIFA Safety and Security Senior Manager and Stadium Operations Center (SOC). Support coordinated response in alignment with FIFA Security directives. Provide timely situational updates through established reporting channels. Participate in post-incident reviews where applicable.
• Coordinate operationally with: Private Security supervisors, Stadium Operations, Guest Services teams, Access Management, Law Enforcement when tactical intervention is required. Ensure clarity of escalation pathways for crowd-related incidents. Maintain professional conduct in high-density, high-pressure environments.
• Maintain accurate operational records relating to crowd deployment and incidents. Submit Match Day updates and post-match summaries as required. Support compliance verification and operational validation processes.

Qualifications

• Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
• Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
• Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
• Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
• Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
• Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
• Relevant professional certifications in event operations or safety management are an advantage.
• Minimum 3–5 years of experience in security operations, preferably in major events, hospitality, logistics, or VIP environments.
• Experience supervising or coordinating private security services.
• Experience in Crowd Management on large scale events.
• Strong understanding of access control, incident response, and operational security principles.
• Major event or international tournament experience is an advantage.
• Fluent in English. Spanish and/or French proficiency is a plus.
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools.

Benefits

FIFA 26 offers a competitive benefits package, which includes medical, dental, vision, disability insurance, life insurance, and a 401k retirement plan.