Specialist, Stadium Crowd Management - Match Day Only

Responsibilities

• Oversee Private Security personnel deployed across: Public concourses, vomitories and seating bowl access points, circulation corridors, stairwells and vertical movement points, designated spectator holding or contingency areas.
• Maintain operational integrity of access control between public and restricted areas.
• Monitor spectator density and movement patterns. Support mitigation of congestion, bottlenecks, and late-arrival surges.
• Ensure spectators remain within ticketed zones. Identify and escalate emerging crowd risks or unsafe behavior.
• Coordinate with Private Security Supervisors to adjust deployment as required.
• Monitor, document, and report crowd-related incidents within spectator areas. Immediately escalate significant crowd incidents to the FIFA Safety and Security Senior Manager and Stadium Operations Center (SOC).
• Support coordinated response in alignment with FIFA Security directives. Provide timely situational updates through established reporting channels.
• Participate in post-incident reviews where applicable.
• Coordinate operationally with: Private Security supervisors, Stadium Operations, Guest Services teams, Access Management, Law Enforcement when tactical intervention is required. Ensure clarity of escalation pathways for crowd-related incidents.
• Maintain professional conduct in high-density, high-pressure environments.

Requirements

• Relevant professional certifications in event operations or safety management are an advantage.
• Minimum 3–5 years of experience in security operations, preferably in major events, hospitality, logistics, or VIP environments.
• Experience supervising or coordinating private security services.
• Experience in Crowd Management on large scale events.
• Strong understanding of access control, incident response, and operational security principles.
• Major event or international tournament experience is an advantage.
• Fluent in English. Spanish and/or French proficiency is a plus.
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools.

Qualifications

• Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
• Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
• Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
• Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
• Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Skills

• Event operations or safety management certifications.
• Experience in security operations, preferably in major events, hospitality, logistics, or VIP environments.
• Experience supervising or coordinating private security services.
• Experience in Crowd Management on large scale events.
• Strong understanding of access control, incident response, and operational security principles.
• Major event or international tournament experience.
• Fluency in English. Proficiency in Spanish and/or French.
• Proficiency in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools.

Benefits

FIFA 26 offers a competitive benefits package, which includes medical, dental, vision, disability insurance, life insurance, and a 401k retirement plan.