Specialist, Security Systems & Dockmaster

Job Summary

The Specialist, Security Systems & Dockmaster plays a critical role in maintaining and enhancing the physical security infrastructure of the facility. This position is responsible for overseeing key security systems, supporting daily operations, and ensuring the safe and efficient management of the loading dock. The role also contributes to the development and implementation of procedures that promote a secure and well-organized environment.

Key Responsibilities

• Supports the training of security personnel and executes all employee, vendor, and contractor badges while maintaining visual standards and consistency on badges and the database.
• Maintain Safety and Security and Loading Dock documents, checklists, and supplies.
• Control access to all Loading Dock bays and restricted areas to include establishing and implementing procedures for the receipt, shipment, documentation, and distribution of all incoming mail, packages, and material in support of State Farm Arena.
• Responsible for partnering with the Asset Manager for the Building Security’s fleet and golf cart maintenance and repairs.
• Aid in Emergency Preparedness training and supplies. Coordinate certification and refresher First Aid training for various departments. Maintain supplies for AED’s and Emergency First Aid kits in collaboration with building operations.
• Assists in the execution and planning of various security training classes for internal and external departments.
• Communicate all incoming and outgoing package details with employees and vendors receiving freight or packages to ensure that the recipient is aware of what storage and pickup procedures are available and expected for incoming and outgoing deliveries.
• Security Technology oversight to include 24/7 devices, shipping and receiving, and lobby guest check-in technology.
• Implementing department projects and other duties as assigned.
• Assist in researching, developing, and implementing policies and procedures around staff and event safety requirements, as well as ensuring the programs put in place remain relevant to the arena, event, and applicable laws.

Requirements

• 2-4 Year college degree required
• At least 3 years of experience in a professional environment and/or training or equivalent combination of education and experience. This can include security, law enforcement, or military experience
• Possesses excellent written and verbal communication skills, strong reflective listening skills
• Possesses excellent time management and organizational skills
• Proven ability to deal with and resolve difficult situations involving customers and/or staff members
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to work flexible hours, including evenings, weekends, and holidays

Preferred Qualifications

• Strong knowledge of safety and security principles, regulations, and best practices.
• Excellent leadership and communication skills, with the ability to engage and influence stakeholders at all levels
• At least three years of industry experience or working in an arena environment
• Experience in developing and implementing security programs, policies, and procedures. Strong organizational and project management skills.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.